Medical Operations Coordinator

ADVANCED CORRECTIONAL HEALTHCARE•Franklin, TN

5d•Onsite

About The Position

The Medical Operations Coordinator will perform general proofreading and prepare professional correspondence, including letters, attachments, and reports. This role involves monthly and quarterly reporting to the Directors of Medical Operations and the Medical Operations team, respectively. Key responsibilities include maintaining accurate documentation and records in various digital formats, updating assignment changes on SharePoint, and tracking site visit due dates. The coordinator will also manage CQI (Continuous Quality Improvement) processes, including tracking, formatting, and distributing updates, as well as maintaining CQI minutes and data spreadsheets. Additionally, this position serves as a primary backup to the practitioner services team, assists with managing dashboards, and helps develop process improvement plans.

Requirements

High school diploma or equivalent required.
2+ years of professional related experience required.
Strong Microsoft Office, Internet, and email skills are required.
Must possess a valid driver’s license and be able to operate a motor vehicle.

Nice To Haves

Bachelor’s degree in a related field preferred.
Lean Six Sigma or equivalent certification preferred.

Responsibilities

Perform general proofreading and prepare professional correspondence, including letters, attachments, and reports.
Monthly reporting to the Directors of Medical Operations, including CQI Orientation checklists and Nurse peer review.
Accurately log and maintain required documentation and records in Excel, Word, and all other digital formats.
Quarterly reporting to the Medical Operations team.
Maintain accurate Regional Nurse Manager and Director of Medical Operations assignment changes on SharePoint Facility List.
Maintain the Directors’ version of reports and records in XDrive/Excel, ensuring consistency and accuracy.
Update Master Call List and fax sheets to facilities (Regional Nurse Managers).
Track site visit due dates; format and update the SharePoint tracker weekly and distribute status updates to Regional Nurse Managers and Directors of Medical Operations.
Review site visit letters and documentation for accuracy and completeness; distribute finalized materials to facilities and the appropriate Director of Medical Operations.
Track CQIs; format and maintain the CQI tracker; and distribute updates to Regional Nurse Managers, Directors of Medical Operations, and the Chairman of the Board.
Maintain Continuous Quality Improvement (CQI) minutes and data spreadsheets, ensuring accuracy and compliance with record retention policies.
Proofread all CQI correspondence, letters, and meeting minutes; distribute finalized materials to facilities as required.
Assist Regional Nurse Managers with completing CQIs as needed.
Transfer CQI statistics from the previous year to the new reporting year, as required.
Serve as the primary backup to the practitioner services team, including cross training responsibilities for updating practitioner call schedules in SharePoint and distributing schedules to facilities via fax.
Manage dashboards and help develop process improvement plans.
Perform all other duties as assigned.