Medical Malpractice Case Manager

Morgan & Morgan•Winter Park, FL

2d•Onsite

About The Position

Morgan & Morgan's Medical Malpractice department is seeking a detail-oriented and compassionate Case Manager. This role serves as a crucial link between clients and legal teams, guiding clients through a difficult process with empathy while ensuring cases are handled efficiently and precisely. The position is based in the Winter Park office.

Requirements

Highly organized with the ability to manage a varied and active caseload without dropping details
Client-focused, approaching every interaction with empathy, patience, and professionalism
A strong communicator, comfortable navigating conversations with clients, attorneys, and medical professionals alike
Tech-savvy and comfortable working within case management systems and digital tools

Nice To Haves

Ideally have worked within medical malpractice plaintiff law or within the medical field
Spanish speaking abilities

Responsibilities

Serve as the primary point of contact for clients through initial case investigation
Lead the initial investigative case workup — gathering detailed medical histories & documentation needed to support potential malpractice claims and ensuring our case management platform is up to date
Maintain accurate, well-organized case files and leverage Morgan & Morgan's case management system to track and document case progress
Collaborate closely with operations, attorneys, and support staff to advance cases in a timely manner and ensure seamless internal handoffs
Coordinate with third-party stakeholders including medical providers, insurance carriers, and other relevant parties as needed
Take on additional responsibilities as needed to support the broader goals of the team