About The Position

The Hematology position provides accurate, precise, and timely patient test results to support the diagnosis and management of illness. The role uses automated, computerized, and manual methods and is responsible for quality control, instrument operation, maintenance, and troubleshooting. It may include teaching and training, but is not a leadership position. The work involves handling blood, tissue, fecal matter, sputum, urine, spinal fluid, and other body fluids, which may be contaminated with infectious diseases, including HIV and other blood-borne pathogens. The position performs complex analyses of body fluids and tissues, assesses the reliability of analytic data before results are released, interprets information, and troubleshoots procedures and instruments. It applies knowledge of medical data correlation, laboratory parameters, physiologic factors, medication effects, and medical treatments when evaluating laboratory results. The role also serves clinicians, clients, patients, and families; performs quality assurance and equipment maintenance; and maintains professional competencies and continuing education. As part of a High Reliability Organization, the position requires a focus on safety, quality, and efficiency. The job profile is an overview of responsibilities and may change; it is not an exhaustive list.

Requirements

  • Bachelor's degree required; the additional job description specifies a four-year Bachelor of Science degree.
  • Registration by the American Society of Clinical Pathologists (ASCP), or AMT certification as an equivalent; alternatively, completion of all required bachelor's degree coursework and completion of ASCP certification.
  • Superior customer service skills.
  • Experience in an automated clinical laboratory.

Responsibilities

  • Perform complex analyses of body fluids and tissues and determine whether analytic data are reliable before releasing patient results.
  • Interpret laboratory information and make judgmental decisions, troubleshoot technical procedures and instruments, and assess result validity using relevant medical and physiologic knowledge.
  • Evaluate new testing methodologies and practices using appropriate testing techniques.
  • Demonstrate safety and infection-control practices while handling patient specimens.
  • Provide mentorship to new laboratory associates and students.
  • Provide customer service to clinicians and clients; communicate professionally by telephone with physician offices, clinical staff, and laboratory associates.
  • Communicate with patients and their families and use service recovery when necessary.
  • Perform quality-control checks on procedures, equipment, reagents, and stains; document and interpret QC data to determine the validity of patient results and verify instrument performance.
  • Document and review maintenance logs to support system performance and prevent equipment failures.
  • Stay current in the field, train new employees and students, and maintain competencies and mandatory education requirements.
  • Perform miscellaneous duties as assigned.
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