Performs quality control and complex patient testing, develops and maintains competency in routine, specialized, and assigned laboratory areas, and reports results in accordance with departmental policies. The position requires clinical correlation of results with other patient information, timely reporting of critical values, and workload prioritization to meet turnaround-time expectations. The incumbent maintains and expands skills as technology changes and manages laboratory supplies and reagents to support operational continuity. Performs advanced equipment troubleshooting and maintenance, documents scheduled maintenance, identifies and resolves instrument malfunctions, and coordinates repairs when needed. Serves as a team leader and may fill in as Operations Supervisor, assessing workflow and staffing and initiating corrective actions. Coordinates product, method, or new-test development as directed, and identifies and addresses specimen-status trends and issues. Leads quality assurance monitoring and participates in quality, safety, compliance, and process-improvement activities. Serves as an expert resource for technical and analytical questions, assists with problem resolution, and handles customer complaints professionally. Trains, mentors, and supports laboratory staff, students, and healthcare professionals, documenting training and supervising trainees during laboratory testing and reporting. The role also includes patient-care support such as collecting, labeling, and preparing specimens; maintaining laboratory documentation; processing testing requisitions; and preparing and distributing reports. The incumbent is expected to communicate professionally, protect patient and employee privacy, support internal and external customers, collaborate with colleagues, and demonstrate UVA Community Health’s organizational values.
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Job Type
Full-time
Career Level
Senior