Medical Interview Specialist
About The Position
Global TekMed Holdings is dedicated to simplifying the intricate processes faced by Veterans through innovative technology and exceptional service. We take pride in honoring all Veterans by providing an unparalleled client experience and acting as their reliable partner in navigating complex procedures with skill and efficiency. The Medical Interview Specialist’s primary responsibility will be conducting medical interviews with Veterans to complete Personal Assessment Questionnaires, simplifying complex medical terms, analyzing the questionnaire to determine if the client qualifies, and scheduling Veterans for medical interviews. As a Medical Interview Specialist, you will also be responsible for adhering to all HIPAA regulations and guidelines, data entry, file management, and other administrative duties.
Requirements
- Proficient medical terminology, anatomy, and physiology knowledge.
- Ability to understand and translate complex medical terminology into layman’s terms.
- Excellent verbal and written communication skills.
- Proficient computer skills, including Microsoft Office and software systems.
- Detail-oriented and proofreading skills.
- Able to work independently at a fast pace and meet deadlines.
- Excellent time management skills and ability to multi-task and prioritize work.
- Minimum typing speed of 60 wpm.
- Customer service experience.
- Excellent phone etiquette.
Nice To Haves
- Previous medical field experience is preferred.
- Similar Experience is a plus.
Responsibilities
- Conduct a medical interview with Veterans on specific service-connected disabilities and transcribe that information onto the appropriate Personal Assessment Questionnaires.
- Utilize a remote access software system to complete the information.
- Simplify complex medical terms and ensure the Veteran understands each question.
- Schedule Veterans for medical interview appointments
- Review all supporting medical evidence provided by the Veteran.
- Follow HIPPA guidelines when handling client personal information.
- Effectively communicate and collaborate with affiliate companies assisting the Veterans.
- Ensure that calls are performed with empathy, professionalism, and respect.
- Properly manage and maintain client files and all associated documentation.
- Departmental training and documentation.
Benefits
- 401(k) Plan
- Medical Insurance
- Paid Holidays
- Paid Time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
