Medical Interview Specialist-Jr. Lead
About The Position
A Medical Interview Specialist’s primary responsibility will be conducting medical interviews with Veterans to complete Personal Assessment Questionnaires, simplifying complex medical terms, analyzing the questionnaire to determine if the client qualifies, and scheduling Veterans for medical interviews. As a Medical Interview Specialist, you will also be responsible for adhering to all HIPAA regulations and guidelines, data entry, file management, and other administrative duties. This role also involves assisting with developing new software, departmental training and documentation, auditing department calls for quality assurance, onboarding new hires, creating weekly departmental and team progress reports, and developing and monitoring departmental KPIs and team accountability.
Requirements
- Proficient medical terminology, anatomy, and physiology knowledge.
- Ability to understand and translate complex medical terminology into layman’s terms.
- Excellent verbal and written communication skills.
- Proficient computer skills, including Microsoft Office and software systems.
- Detail-oriented and proofreading skills.
- Able to work independently at a fast pace and meet deadlines.
- Excellent time management skills and ability to multi-task and prioritize work.
- Minimum typing speed of 60 wpm.
- Customer service experience.
- Excellent phone etiquette.
- High School Diploma or equivalency.
Nice To Haves
- Previous medical field experience is preferred.
Responsibilities
- Conduct a medical interview with Veterans on specific service-connected disabilities and transcribe that information onto the appropriate Personal Assessment Questionnaires.
- Utilize a remote access software system to complete the information.
- Simplify complex medical terms and ensure the Veteran understands each question.
- Schedule Veterans for medical interview appointments
- Review all supporting medical evidence provided by the Veteran.
- Follow HIPPA guidelines when handling client personal information.
- Effectively communicate and collaborate with affiliate companies assisting the Veterans.
- Ensure that calls are performed with empathy, professionalism, and respect.
- Properly manage and maintain client files and all associated documentation.
- Maintaining employee attendance and departmental schedules
- Maintaining pipeline management & Live Transfers
- Assist with developing new software to improve our process.
- Departmental training and documentation.
- Audit department calls for quality assurance.
- Onboard new hires.
- Create weekly departmental and team progress reports.
- Develop and monitor departmental KPIs and team accountability.
Benefits
- 401(k) Plan
- Medical Insurance
- Paid Holidays
- Paid Time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
