Medical Interpreter - Arabic

Covenant Health•Nashua, NH

About The Position

The Medical Interpreter provides oral interpretation, limited written translation, and medical escort services for limited English proficient (LEP) patients, their families, and healthcare providers across Covenant Health System patient-care settings, including remote video and audio interpreting. The role supports people from diverse economic backgrounds and age groups and facilitates simultaneous and consecutive communication in a fast-paced healthcare environment. Additional support for the Interpreter Services Department may include staff education, data entry, and reminder phone calls under the direction of the Director/Manager. The interpreter is expected to maintain accuracy, confidentiality, and quality while supporting Covenant Health System’s mission and values and the Catholic Health Ministry.

Requirements

Strong aptitude and passion for customer service, teamwork, and interpreting.
Respect for and understanding of LEP clients, including their cultures, dialects, beliefs, and preferences related to medical care.
Extensive knowledge of interpreting codes of ethics and standards of practice, including IMIA, NBCMI, and NCIHC.
Familiarity with the medical profession, HIPAA privacy requirements, and other state and federal laws applicable to medical interpreting.
Current driver’s license.
Ability to work independently and effectively as part of a dedicated team in a fast-paced healthcare environment.
Ability to provide simultaneous and consecutive communication facilitation.
Ability to remain objective, articulate, organized, even-tempered, and flexible, including during periods of heavy workload or stress.
Ability to maintain confidentiality and positive working relationships.
Ability to perform the position’s physical and mental tasks, including sitting, standing, walking, bending, stooping, reaching, and occasional lifting or carrying up to 25 pounds.
Ability to perform all essential functions with reasonable accommodation if disabled.
An equivalent combination of education and experience that provides proficiency in the listed areas may substitute for the stated education and experience requirements.

Nice To Haves

One year of community or medical interpreting experience is strongly preferred.
A driving record suitable to Covenant Health System operations and corporate risk management is strongly preferred.
Certifications endorsed by CCHI or CMI are preferred.
Medical interpreting credentials or training, such as Bridging the Gap, MiTio, Ascentria Language Bank, Cross-Cultural training, or an accredited 40-hour medical course, are strongly preferred.
If certification is not available in the candidate’s language, passing a language assessment is required.

Responsibilities

Facilitate communication between source and target languages, including cultural mediation and attention to accessibility.
Provide oral interpretation, limited written translation, and medical escort services in patient-care settings, including remote video/audio interpreting.
Organize, plan, and schedule interpreter requests independently, set appropriate priorities, and maintain patient confidentiality.
Follow federal and state laws concerning medical interpreting and applicable system and department policies.
Abide by the national standards of practice and ethics defined by NCIHC and IMIA.
Support the Interpreter Services Department with tasks such as staff education, data entry, and reminder phone calls under the direction of the Director/Manager.
Maintain positive working relationships and effective communication with employees, physicians, other departments, and the public.
Attend medical education or information seminars and assimilate the material received.
Support and promote Covenant Health System’s mission and values and the Catholic Health Ministry.
Perform other duties consistent with the role.