Indegene: Medical Information Specialist for Indegene (US/remote)

Trilogy Writing and Consulting•Princeton, NJ

78d•Remote

About The Position

Indegene is hiring a Medical Information Specialist to provide scientifically accurate, balanced, timely, and compliant responses to medical information inquiries from healthcare professionals, consumers, and caregivers. The role manages inquiries received by phone, email, web portals, and mail, and documents interactions according to standard operating procedures and regulatory requirements. The specialist uses approved medical information resources and internal systems, creates and maintains materials such as standard response documents, FAQs, and custom response letters, and reviews published medical and scientific literature. The role also identifies and follows up on adverse events and product quality complaints, maintains knowledge of assigned therapeutic areas, and supports activities connected with congresses, product launches, key data releases, training, quality control, peer review, stakeholder meetings, and project-specific quality guidance. The position is described as US/remote.

Requirements

Doctorate in research or pharmacy qualification (PharmD or RPh).
0.5–2 years of experience in medical information, with additional experience in scientific writing, content writing, or publication work in the life sciences domain.
Pharmaceutical or science background.
Excellent call-handling and documentation skills.
Ability to work well in a team.
Excellent oral and written communication skills.

Nice To Haves

Knowledge of the IRMS or Veeva platform; listed as optional.

Responsibilities

Respond to medical information inquiries from healthcare professionals, consumers, and caregivers with scientifically accurate, balanced, timely information that meets their needs and follows company and regulatory standards.
Manage inquiries received by phone, email, web portals, or mail, providing professional customer service and documenting inquiries and responses in accordance with SOPs and regulatory requirements.
Use approved medical information resources, including standard response documents and internal databases, to provide consistent, compliant responses; support maintenance and periodic review of frequently used materials.
Create medical information materials such as standard response documents, FAQs, and custom response letters by reviewing and synthesizing published medical and scientific literature; update materials and maintain an organized resource database.
Identify and report adverse events and product quality complaints in accordance with pharmacovigilance and quality procedures and required timelines.
Conduct follow-up activities related to adverse events and product quality complaints in alignment with Drug Safety and Product Quality team guidance.
Maintain knowledge of assigned therapeutic areas, relevant disease states, treatment landscapes, and product information.
Use internal platforms and systems to manage, document, track, and analyze medical information inquiries and related activities.
Collaborate with Medical Information and Medical Affairs teams on congresses, product launches, and key data releases, completing deliverables according to timelines and SOPs.
Participate in preparing, reviewing, and delivering training materials when required.
Participate in routine client and stakeholder meetings and lead discussions when appropriate to support project objectives and operational alignment.
Participate in quality control activities and conduct peer reviews to maintain deliverable quality.
Assist in developing project-specific guidance documents to enhance the engagement Quality Management System.