Medical Information Specialist - US Hours

EVERSANA

12d•Remote

About The Position

EVERSANA’s Medical Information Specialist supports Medical Communications services by responding to product information requests, identifying and documenting adverse events and product quality issues, and conducting medical writing. The role is home-office based or may be performed from a European hub office. It is a full-time position, ideally based in Poland, Ireland, the UK, Italy, Portugal, Germany, or Spain. The job holder must be legally eligible to work in the European Union or the UK. The position works US hours on nine-hour shifts scheduled between 2 p.m. and 2 a.m. CET, Monday through Friday. The specialist provides information to healthcare professionals and consumers, translates English documents to or from the target language, prepares written and verbal responses, and supports compliant intake and reporting of adverse events and product complaints. The role also includes literature evaluation, coordination with relevant internal departments, medical writing, and miscellaneous research and support projects. On-call work is assigned as needed. Travel is generally not required, but may be up to 10%.

Requirements

A degree or equivalent in life sciences or healthcare.
Strong clinical background.
Excellent verbal and written communication skills.
English proficiency at C1 level.
Fluency in French in addition to the candidate’s mother tongue; French is specified as essential.
Strong translation skills.
Computer proficiency in Microsoft Word, Excel, and other Windows applications.
Ability to travel up to 10%.

Nice To Haves

PharmD, MPharm, or another relevant qualification, such as an MSc in Life Sciences or healthcare; examples include Pharmacy, Biomedical Sciences, Anatomy and Physiology, Health Science, or Human Science.
Experience in call centres, medical information, the pharmaceutical industry, or clinical settings, including medical writing.
Fluent English and native French.
Experience using Medical Information Management Systems, safety databases, or equivalent.
Positive attitude and energy, including an interest in others and the ability to energize others and support morale.
Communication skills that help develop and articulate ideas, build understanding, and encourage participation.
Ability to turn creative ideas into original solutions that positively impact company performance.
Professional integrity, credibility, character, and ethical behavior.

Responsibilities

Translate English documents into the target language or vice versa and deliver translated responses by phone or in writing.
Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other healthcare professionals, and consumers or patients.
Disseminate drug information verbally or through written correspondence.
Identify adverse events and product complaints during customer interactions.
Collect information sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs.
Meet local Regulatory Authority requirements for post-marketing adverse event reporting.
Assess what information should be obtained and the appropriate depth of information to collect.
Write adverse event and product complaint narratives during intake and prepare custom responses to medical inquiries.
Coordinate processes for responding to quality-related complaints, including interactions with Quality Assurance, Regulatory Affairs, and complainants.
Critically evaluate medical literature to research and develop information for written dissemination to healthcare professionals.
Contribute to miscellaneous projects such as market and competitive product research, system development, sales training, and field liaison support.
Perform medical writing and assigned on-call responsibilities.
Maintain and improve customer service associated with the Medical Communications Call Centre.
Contribute to process improvements that positively affect Call Centre metrics.
Perform other duties as assigned.