Medical Information Officer (US working hours)

PrimeVigilance

19h • Remote

About The Position

The Medical Information (MI) Officer is a senior member of the MI Department. The role is ideal for a confident and enthusiastic individual with experience in Medical Information and Medical Affairs. In addition to MI enquiry handling, they assist in team management, project management, complex MI response development and process improvement within the MI Department. The role supports the delivery of high-quality Medical Information services. Proven experience in mentoring team members and a strong track record in direct Line Management. As this is a fully home-based position, the successful candidate must have a dedicated, private home office space (separate from shared communal areas) and a high-speed, reliable broadband connection to ensure data privacy and seamless connectivity.

Requirements

• Life Science / Healthcare professional degree e.g. Nursing, Pharmacist
• Relevant experience in medical information or related fields
• English - advanced (spoken, written)

Nice To Haves

• Proven experience in mentoring team members
• Strong track record in direct Line Management
• Dedicated, private home office space (separate from shared communal areas)
• High-speed, reliable broadband connection
• Preferred experience in project management within a call centre setting

Responsibilities

• Manage day-to-day project-related expectations based on agreed scope of work with client.
• Provide project management support/training to junior staff and provide regular updates regarding project status to management
• Take responsibility for handling complex medical information enquiries via calls and emails including second line responses for more complex enquiries where a literature search is required
• Accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints in a clear and concise manner within required timeframes
• Participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service.
• Providing management with regular updates regarding project status and metrics concerning enquiries
• Assisting in departmental inspection preparedness for the company pharmacovigilance system and actively participating in PV and MI inspections or audits
• Responsible for the quality check process for the MI team

Benefits

• Training and career development opportunities internally
• Strong emphasis on personal and professional growth
• Friendly, supportive working environment
• Opportunity to work with colleagues based all over the world, with English as the company language

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree