Medical Information Nurse I

Thermo Fisher Scientific • Morrisville, NC

5d • Onsite

About The Position

Join Us as a Medical Information Specialist I - Nurse – Make an Impact at the Forefront of Innovation. We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years. As a Medical Information Specialist I - Nurse, you will provide technical and medical information, and/or perform intake of adverse events/product complaints with quality customer service. You will analyze and research inquiries and document interactions according to organizational, client, and regulatory guidelines. The information you provide will be given to a level in parallel with your expertise, experience, and training.

Requirements

• Bachelor's degree in Nursing or equivalent and relevant formal academic / vocational qualification
• Active North Carolina RN license required or Nurse Licensure Compact (NLC) equivalency
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years). In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role
• Excellent verbal and written communication skills
• Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required
• Proficient computer and keyboarding skills
• Good interpersonal skills
• Ability to work independently as well as part of a team
• Ability to interpret client provided complex medical and technical information
• Organizational and time management skills
• Ability to maintain a positive and professional demeanor in challenging circumstances

Responsibilities

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products.
• Processes fulfillments and provides clinical trial information or after-hours on call support.
• Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
• Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries.
• As needed, researches medical literature and drafts responses for such inquiries.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level