Medical Information Associate

Cencora•CAN > ON > Remote, ON

19h•Remote

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Requirements

Bilingual, Fluent in English and French
Bachelor’s degree or equivalent degree in a healthcare-related discipline
1-2 years of experience in Medical Information, Drug Safety, Clinical Research, and/or equivalent and related experience in the pharmaceutical industry
Ability to engage well over the telephone with patients, consumers, and HCPs.
Can-do attitude, with proven ability to meet strict deadlines.
Ability to communicate effectively both orally and in writing.
Professional telephone etiquette; active listening and pleasant speaking
Able to translate complex medical information to consumers and HCPs.
Effective interpersonal, and organizational skills, and attention to details
Ability to consistently meet deadlines.
Ability to work effectively in a team-oriented professional environment.
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Excellent writing and presentation skills
Knowledge with MS Word, MS Excel, MS PowerPoint, other MS Office Programs, and Adobe Pro
Strong knowledge of the pharmacovigilance industry including up-to-date knowledge of Health Canada, US-FDA, and ICH’s Pharmacovigilance requirements and guidelines
Able to work any 8-hour shift between 7:00 AM-9:00 PM EST, if necessary

Nice To Haves

Familiarity with Good Documentation Practice (GDP) and Quality Management Systems (QMS) is an asset.

Responsibilities

Respond within designated timelines, verbally or in writing in English and/or French to the patient, healthcare professional (HCP), requester, and client personnel to answer medical questions regarding assigned products based on product labeling, Frequently Asked Questions (FAQs), Standard Letters or available approved material.
Enter all Medical Information requests in the designated database in English (with French verbatim as needed).
Develop responses to complex inquiries based on the literature in a timely manner.
Maintain and develop current Product Information, FAQs, Standard Letters, and other relevant medical information material in the designated database for assigned Products.
Develop reports to provide to clients summarizing key performance indicators (KPIs) and other metrics. Generate agreed-upon reports in a timely fashion. Respond to any questions from clients in relation to these reports.
Recognize, document, and forward Adverse Event (AE) / Adverse Drug Reactions (ADR) / Adverse Drug Experience (ADE), Medical Device Incident (MDI) to appropriate personnel as per procedures and within strictly defined timelines.
Perform Individual Case Safety Report (ICSR) processing as per applicable Standard Operating Procedures (SOPs) and Work Instructions (WI) including but not limited to Triage, Duplicate Search, Data Entry, MedDRA codding, Narrative Writing, Medical Evaluation, Seriousness assessment, expectedness assessment, Causality assessment, Reportability Assessment, Regulatory authority submission, and follow-ups, etc.
Recognize, document, and forward Product Quality Complaints (PQC) to appropriate personnel as per procedures and within strict acceptable timelines.
Perform AE / ADR/ ADE / MDI / PQC reports’ reconciliation with internal and external stakeholders.
Perform Literature Review as per the applicable organization’s SOP and WI.
Manage Mailboxes including filling emails in appropriate folders.
Review and file incoming Faxes in the appropriate folder.
Act as a contact point for the client.
Work directly with internal and external stakeholders to request additional information or clarification as necessary.
Assist in audit preparation.
File and store all documents as per applicable SOP and WI.
Other tasks assigned by the Director and/or Manager, as needed.
May be required to be on standby / on-call as part of this role.

Benefits

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
variety of training programs
professional development resources
opportunities to participate in mentorship programs
employee resource groups
volunteer activities