Medical Information and Services Assistant (Medical Scheduler, PCN 20-8658)

State of Alaska•Anchorage, AK

2d•Onsite

About The Position

The Department of Corrections, Division of Health & Rehabilitation Services, is recruiting for a Medical Information & Services Assistant (MISA) position at the Anchorage Central Office (ACO) located in Anchorage, Alaska. This position is responsible for scheduling and coordinating offsite medical care that has been deemed essential for an inmate in the care and custody of DOC. This includes reviewing the electronic health care record system for offsite referrals that need to be scheduled, communication with community medical providers, scheduling the needed care, communication of pre/post special instructions, as well as the coordination of the master centralized transportation calendar. This position requires organizational skills, the ability to multi-task, good communication skills, critical thinking to aid in understanding of the care needed, urgency and prioritization of tasks and the ability to collaborate within and outside of our system; especially with our transport team and facility staff (i.e. health practitioners, nurses and doctors). We are dedicated to providing essential health care and to promoting rehabilitation. We are committed to a culture of professionalism, quality and safety. We seek applicants who are interested in furthering the HARS Mission and who will strive to uphold the Division’s Core Values of Respect, Integrity, Compassion, Teamwork and Safety.

Requirements

Two years of specific experience in a medical office, clinic, or healthcare facility providing clerical support services such as reception duties, answering routine questions on services or products, preparing and retrieving information from electronic or hard copy medical files while maintaining confidentiality, recording expenditures and receipts, proofreading, and/or typing routine correspondence.
OR Three years of general clerical experience that includes clerical tasks such as performing reception duties, answering routine questions on services or products, retrieving information from electronic or hard copy files, recording expenditures and receipts, proofreading, and/or typing routine correspondence.
Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.
Successfully passing a background check per AS 47.05.300 - 47.05.390 and 7 AAC 10.900-7 AAC 10.990.
List 3 performance evaluations.
List 3 professional references.
Certify that you have a legal right to accept employment in the United States.
Successfully pass a criminal history check.
Be fingerprinted.

Nice To Haves

Associate's Degree from an accredited institution in Health Information Technology or closely related field of study.
Certificate of successful completion from an accredited program in medical transcription or medical coding.

Responsibilities

Scheduling and coordinating offsite medical care for inmates.
Reviewing the electronic health care record system for offsite referrals.
Communicating with community medical providers.
Scheduling needed medical care.
Communicating pre/post special instructions.
Coordinating the master centralized transportation calendar.
Collaborating with the transport team and facility staff (health practitioners, nurses, and doctors).