Medical Imaging Field Engineer 3- Kansas City, MO
About The Position
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Service Area – Kansas City, MO Shift Requirements after onboarding/training for this role: M-F 1000-1900 (eligible for shift differential pay) This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer 3, you will be responsible for: You will be servicing Medical Imaging Equipment in the Kansas City, MO area. Customer Service Engineer Level can be adjusted based on prior experience. You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens’ imaging equipment at customer sites. You are the "Face of Siemens" to the customer. You support the diagnostics modalities initially, with potential to cross train into other modalities in the future. You are flexible and willing to work different shifts and On-Call rotations as business needs dictate, including willingness to work overtime as required. Advanced notice will be provided for any shift changes. You report to the Regional Service Manager at Siemens Medical Solutions.
Requirements
- Knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
- Previous experience with the desired Diagnostics Imaging Equipment.
- Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties timely and accurately.
- Strong background working with electronics and proficiency in the use of service tools and service test equipment.
- Proficient PC skills (MS Windows & Microsoft Office 365 - Outlook, Excel, SharePoint, etc.).
- Minimum high school diploma; technical Associates Degree or equivalent preferred.
- Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
- Ability to locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions.
- 5-8+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
- Valid driver's license, ability to drive independently day and night, and good driving record required.
- Must be able to work with controlled technology in accordance with US export control law.
- Must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position.
Nice To Haves
- Technical Associates Degree or equivalent preferred.
Responsibilities
- Servicing Medical Imaging Equipment in the Kansas City, MO area.
- Installing, servicing, maintaining and modifying Siemens’ imaging equipment at customer sites.
- Supporting the diagnostics modalities initially, with potential to cross train into other modalities in the future.
- Working different shifts and On-Call rotations as business needs dictate, including willingness to work overtime as required.
Benefits
- shift differential pay
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
