Field Service Engineer - Kansas City, MO

Hologic•Kansas City, MO

2d•$64,000 - $100,100•Remote

About The Position

Our Field Service Engineers are crucial in delivering top-notch customer service, expertly repairing and maintaining our products on-site. We are looking for a talented and skilled Field Service Engineer to join our Diagnostics division servicing our molecular diagnostic and cytology equipment across the Kansas City, MO area including customers in Iowa, Nebraska and South Dekota. This person will work out of a home based office. Position will require 50% plus travel. There will be on-call duties. Overnight stays could be 3 to 4 nights a week.

Requirements

Must be able to meet customer credentialing requirements
Working knowledge of chemistry principles and chemical handling techniques.
Understanding of proper use and operation of electronic testing equipment.
Knowledge of inventory and procurement systems.
Ability to interface with internal and/or external customers.
Solid computer skills.
Time Management Skills
Ability to pass a comprehensive background check.
Possess a valid Driver’s License and maintain a clean driving record.

Nice To Haves

Strong robotics, fluidics and pneumatics experience preferred.

Responsibilities

Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
Provides coverage to customers within 24 hours of notification, Mon-Fri or Weekends if on-call.
Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
Determines correct inventory levels of repair parts with supply lines.
Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
Keep management advised of issues and developments.
Ensure instrumentation is in compliance with regulatory requirements and quality control standards.