Medical Imaging Field Engineer 4 , MR/CT - Dallas, TX

Siemens Healthineers

2d•$86,220 - $118,558•Onsite

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer 4, you will be responsible for servicing MR/CT Equipment in and around Dallas/Fort Worth, TX. You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR. You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers. Perform and maintain all required administrative duties accurately and on-time. Provides mentoring to other CSE’s on all competencies and responsibilities.

Requirements

Minimum high school diploma, Technical Degree or equivalent experience
5+ Years of field service experience is desired
Proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting
Strong customer service and communication skills
Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification
Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools)
Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions
Must reside within 45 minutes of job site
Valid driver's license, ability to drive independently day and night, and good driving record required
Must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law)
Must have full access to Siemens Healthineers' client sites to perform the essential functions of this position
Must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position
Must be able to work with controlled technology in accordance with US export control law

Nice To Haves

Knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision
Ability and experience to establish and maintain proper business relationships with customers and peers
Can balance technical expertise while performing and maintaining required administrative duties accurately and on-time
Experience in testing, repairing and maintaining capital medical equipment

Responsibilities

Servicing MR/CT Equipment in and around Dallas/Fort Worth, TX
Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision
Delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction
Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management
Ensuring that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR
Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
Establishing and maintaining proper business relationships with customers and peers
Performing and maintaining all required administrative duties accurately and on-time
Providing mentoring to other CSE’s on all competencies and responsibilities