Medical Imaging Field Engineer 3 - Saginaw, MI

Siemens Healthineers•Traverse City, MI

10d•Onsite

About The Position

This role is well suited to an ambitious professional looking for the next step in their career. As a Customer Service Engineer 3, you will be responsible for servicing XP/AX Imaging Equipment in the Saginaw, MI area. The level of Customer Service Engineer will be based on prior experience. You will be responsible for installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. You will be responsible for delivering both timely and effective repairs, as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. You will manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control, and inventory management. Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field, and usage of tool and test is documented on eFSR. You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. Provides mentoring to other CSE’s on all competencies and responsibilities.

Requirements

Knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
Ability and experience to establish and maintain proper business relationships with customers and peers.
Ability to perform necessary administrative duties accurately.
Experience in testing, repairing, and maintaining capital medical equipment.
Strong customer service and communication skills.
Minimum high school diploma; technical Associate's Degree or equivalent preferred.
Proficient in the use of tools and service test equipment.
Ability to work both individually and in an established team setting.
Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams, and functional descriptions.
5+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
Valid driver's license, ability to drive independently day and night, and good driving record.
Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
Excellent judgment in customer relations and in managing company resources.
Strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology.
Experience with electronics, hydraulic, and pneumatic systems.
Must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).

Nice To Haves

Technical Associates Degree or equivalent preferred.

Responsibilities

Servicing XP/AX Imaging Equipment in the Saginaw, MI area.
Installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
Delivering timely and effective repairs.
Providing adequate training of operators to ensure optimal system performance.
Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control, and inventory management.
Ensuring that all tool and test equipment expiration dates are managed and that no overdue calibration test equipment is used or maintained in the field.
Documenting usage of tool and test on eFSR.
Managing company assets including a company car, cell phone, computer, tools, and inventory parts.
Establishing and maintaining proper business relationships with customers and peers.
Performing necessary administrative duties accurately.
Providing mentoring to other CSE’s on all competencies and responsibilities.