Medical Group Scheduler

Presbyterian Healthcare Services

3d • $16 - $25 • Onsite

About The Position

Coordinate every step of the patient journey while creating a seamless, exceptional experience. In this role, you will serve as a key point of connection for patients by scheduling appointments, managing referrals, updating patient information, and supporting advanced access initiatives to ensure timely, efficient care. Your attention to detail, customer-focused mindset, and ability to keep care moving forward will make a meaningful impact on both patients and care teams every day.

Requirements

• High school diploma or GED required.
• Minimum of 9 months of experience in an office, healthcare, customer service, or related environment.
• Ability to successfully complete Epic Scheduling competency requirements within 90 days of hire.

Nice To Haves

• One or more years of experience in a healthcare provider office, call center, or similar customer-focused environment.
• Experience managing appointments, patient scheduling, referrals, and customer inquiries in a fast-paced setting.
• Strong communication, organizational, and customer service skills with a commitment to delivering an exceptional patient experience.

Responsibilities

• Coordinate and schedule patient appointments, provide appointment instructions, and support timely access to care.
• Monitor schedules, identify and resolve scheduling issues, place reminder calls, and assist with rescheduling missed appointments.
• Verify patient demographic and insurance information to ensure accurate records.
• Serve as a primary point of contact for patients and providers by answering calls, responding to inquiries, and routing information appropriately.
• Manage referrals in Epic, initiate approved referral processes, and assist patients with referral-related questions.
• Support Advanced Access scheduling by partnering with providers and clinical teams to optimize patient access and same-day appointment availability.
• Maintain HIPAA compliance when handling patient information and documentation.
• Address patient concerns professionally, document feedback, and work toward timely resolution.
• Follow EMTALA guidelines when handling urgent or special-call situations.
• Participate in team and departmental meetings to support operational excellence and continuous improvement.

Benefits

• medical
• dental
• vision
• short-term and long-term disability
• group term life insurance
• other optional voluntary benefits
• Wellness rewards program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED