Medical Front Office Receptionist

99 Healthcare Management • Dallas, TX

3d • Onsite

About The Position

We are seeking a friendly and organized Front Office Receptionist to join Addison Internal Medicine, a patient-centered internal medicine practice in Dallas, Texas. This is an excellent opportunity to work in an outpatient environment with a schedule supportive of work-life balance. This position is responsible for managing a variety of front desk and administrative tasks in a professional and patient-focused manner. The Front Office Receptionist plays a key role in creating a positive first impression for patients by greeting visitors, checking patients in and out, answering phones, scheduling appointments, collecting payments, and ensuring the smooth flow of daily operations.

Requirements

• High school diploma or equivalent required
• Minimum of 1 year of experience in a front desk role within a medical or doctor’s office setting
• Familiarity with insurance coverages, including co-pays, deductibles, and co-insurance
• Proficiency in Microsoft Office applications
• Experience with Electronic Medical Records (EMR) systems required; E-Clinical Works preferred
• Knowledge of medical office management systems and administrative procedures
• Strong time management skills with the ability to multitask and prioritize effectively
• Service-oriented with excellent social perceptiveness
• Excellent written and verbal communication skills
• Strong organizational and planning abilities

Nice To Haves

• Bilingual candidates preferred

Responsibilities

• Greet patients and visitors, providing a professional and welcoming first impression
• Check patients in and out, ensuring accurate collection of demographic, billing, and insurance information
• Verify insurance eligibility, process referrals, and obtain prior authorizations as required
• Schedule, reschedule, and confirm patient appointments in coordination with providers
• Notify medical staff of patient arrivals and prepare charts/EMR records for visits
• Collect co-pays, deductibles, and outstanding balances; explain payment policies as needed
• Answer, screen, and direct phone calls; respond to patient inquiries or route to the appropriate staff member
• Maintain accurate patient records in the EMR system
• Assist in maintaining front office supplies and equipment
• Support quality improvement and process enhancement efforts
• Establish and maintain positive relationships with patients, providers, and staff
• Protect patient privacy and maintain HIPAA compliance
• Perform other administrative duties as assigned to ensure smooth daily operations

Benefits

• 401(k) with matching
• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Disability and Life Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan: Our company offers a 401(k) plan with immediate vesting on employer contributions. Employees can start contributing after 6 months of employment with both pre-tax and Roth 401(k) options available. The company provides a 100% match on the first 3% of contributions and a 50% match on the next 2%, fully vested from day one. Additional investment options, loan features, and rollover support are available. Annual contribution limits apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED