FOA-Medical - Eureka Location - Closes July 22, 2026

United Indian Health Se•Eureka, CA

1d•$44,096 - $73,216•Onsite

About The Position

Greets clients at the reception desk and manages a multi-line telephone system for the Ambulatory Section. Provides intake and scheduling services for clients.

Requirements

High School diploma or equivalent (Level I).
Experience in a medical setting preferred (Level I).
Three (3) years direct experience in a front office medical setting (Level II) OR Associate's Degree and two (2) years direct experience in a front office medical setting (Level II).
Demonstrate a commitment to the provision of culturally sensitive counseling services to American Indians.

Responsibilities

Understand and comply with HIPAA and other regulations concerning client confidentiality.
Greet clients in a courteous and friendly manner, demonstrating customer service skills including listening, clear verbal communication, empathy, and understanding of organizational protocol.
Identify clients using at least two identifiers.
Answer telephone courteously and efficiently, route calls, take accurate messages, and deliver them promptly. Document calls in the client's chart.
Schedule and coordinate appointments, confirming them by telephone and mail.
Attempt to deescalate client complaints and engage supervisors as needed.
Manage client schedule system for optimal provider time utilization and communicate schedule changes or problems.
Obtain client information such as age, insurance coverage, and symptoms, recording it on prescribed forms and copying insurance cards for the billing office.
Provide clients with patient plan documents upon checkout.
Operate photocopiers, fax machines, and other office equipment.
Communicate with clinical staff to facilitate efficient client flow and meet client needs.
Communicate any emergency immediately to appropriate clinical staff and initiate calling codes as appropriate.
Assist in scanning client information to the Electronic Medical Record if appropriate to the clinic site.
Collect correct co-payments and balance the cash drawer daily if appropriate to the clinic site.
Assist with the distribution of client medications and maintain appropriate logs if appropriate to the clinic site, returning uncollected medications to the pharmacy within prescribed timelines.
Give general information about client care and answer the telephone.
Attend department meetings and other assigned meetings.
Maintain a professional, organized, and clean working environment.
Learn about the American Indian culture and attend at least one Cultural Presentation/Training per year.
Work with American Indian/Alaska Native people, demonstrating cultural awareness and humility.
Deliver services in a culturally responsive manner.
Adhere to accreditation and compliance standards/guidelines.
Assist with training new staff (Level II).
Assist in the development of departmental policy, procedures, and quality improvement activities (Level II).
Assume independent responsibility for a specific clinical activity or function, such as coordinating client recall groups (Level II).
Set up appointment schedules into the computer system (Level II).
Maintain GSA logs and other routine logs, directing them to appropriate locations at month's end (Level II).
Order office supplies (Level II).
Manage room requisitions and coordinate meeting space allocation (Level II).
Participate in accreditation preparation (Level II).
Acquire customer service certifications/training related to the role (Level II).
Partially cross-train to Medical Assistant, Client Records, or Member Services roles (Level II).
Participate in leadership/management training (Level II).