Medical Front Office- Administrative Support

Clinical Associates•Baltimore County, MD

5h•Hybrid

About The Position

At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry. We also offer unique services like our nuclear stress testing facility. Our physicians, specialists and credentialed health care providers are assisted by 175 trained support staff. We do our best to take care of everything for our patients –medical records, scheduling appointments, coordinating with providers and specialists, and each of our offices has laboratory centers for tests and blood work on site. We have served the Towson, Pikesville, and Reisterstown communities for over 50 years. If you have dynamic Medical Front Office experience and enjoy providing administrative support, this role is for you! This position provides direct administrative support to our department of internal medicine. You will carry out site-specific duties as assigned that include but are not limited to the Patient Service Representative, Medical Records Clerk, Referral Coordinator, Data Entry Clerk and Switchboard Operator roles. In addition, you will complete assignments and audits related to daily operations to ensure front desk accuracy and maximize productivity. Willingness to travel to other sites as needed may be required.

Requirements

High School diploma or equivalent
Medical office experience is required.
Ability to convey a positive attitude and project a professional image.
Excellent oral and written communication skills.
Knowledge of general medical office procedures.
Proficiency in computer skills/ EMR systems, with a willingness and ability to learn new applications.
Excellent time management skills with a proven ability to meet deadlines.
Exceptional customer service, organizational skills, and attention to detail.
Must be able to move freely throughout the facility, travel efficiently between assigned site and other locations and be able to lift approximately 10 to 20 lbs. regularly.

Responsibilities

Completes daily monetary batch reconciliations, closures, and banking deposits.
Runs eligibility reports and identifies insurance issues prior to scheduled appointments.
Assists with the onboarding process of new hires.
Processes medical record releases and performs other clerical duties.
Performs audits related to daily operations to ensure accuracy and maximize productivity.
Supports and resolves patient –related portal issues.
Oversees maintenance of the facility to ensure a clean and aesthetically pleasing environment.
Maintains and distributes office supplies/PPE.