Medical Front Office - Administrative Assistant I, UNLV Student Wellness [R0151950]

Nevada System of Higher Education•Las Vegas, NV

1d•Onsite

About The Position

Student Wellness at the University of Nevada, Las Vegas seeks a full-time Medical Front Office Administrative Assistant I, to join our health care team at the Student Health Center and Faculty and Staff Treatment (FAST) Center. The AAI Medical Office Assistant duties include but are not limited to: Front Office Duties Accurately schedule, re-schedule, cancel, and confirm appointments. Enter and update patient/client data into the electronic health record (EHR), forms and reports. Verify, obtain and maintain patient/client demographics. Perform check-in and check-out procedures. Assist and guide patients/clients with patient portal system. Trouble shoot portal use issues and resolve portal concerns. Accept and process payments according to department procedures. Perform assigned clinic opening and closing procedures. Assists as required during daily reconciliation process. Follow and complete daily close and reconciliation process per department policy and procedure. Maintain and update SWC patient accounts in a timely manner and organized format. Assist in the preparing and mailing of patient billing statements as requested by the Accounting Assistant, Associate Director or the Director of Business & Administration. Reception Duties and Customer Service Greet patients, clients, and visitors upon entering the Student Wellness Center. Provide accurate general information about SWC and its services. Treat patients with compassion and empathy. Control flow, monitor and manage entry into clinic area. Answer telephones, emails, instant messages and assist with requests resulting from inquiries. Retrieve and respond to messages (phone, in-person, electronic). Coordinate deliveries, patient/client/guest/visitor flow with internal departments. Ensure a neat, clean and professional appearance of the lobby, check-in, and front desk areas. Report work orders, or hazards. Prioritize and perform multiple tasks as needed in the clinic. Adjust work schedule as needed, based on patients, staffing, and clinical need Effectively and efficiently use the SHC/FAST Center electronic health records system. Maintain proper (e.g., correct spelling, clear and definitive statements) legible documentation and clinical records. Comply with the SHC/FAST Center’s policies, procedures, and accreditation standards. Participate in infection prevention assessments and safety drills. Comply with quality assurance practices. Strictly uphold the confidentiality of health information and protect patients’ right to privacy.

Requirements

Graduation from high school or equivalent education and one year of clerical experience which included experience in one or more of the following areas: maintaining records, answering telephones, and reviewing forms, documents and other written materials; OR six months of experience as an Administrative Aid in Nevada State service; OR an equivalent combination of education and experience as described above.
Employees of the UNLV Student Wellness Center must be in compliance with our Employee Exposure to Communicable Disease (Prevention of) Policy and Immunization Compliance Manager.
All candidates must pass a background screening.

Nice To Haves

Worked in a healthcare facility/medical facility.
Experience with insurance claims processing, billing and appeals.
Knowledge and experience with account receivables, cash collections and reconciliation.

Responsibilities

Accurately schedule, re-schedule, cancel, and confirm appointments.
Enter and update patient/client data into the electronic health record (EHR), forms and reports.
Verify, obtain and maintain patient/client demographics.
Perform check-in and check-out procedures.
Assist and guide patients/clients with patient portal system.
Trouble shoot portal use issues and resolve portal concerns.
Accept and process payments according to department procedures.
Perform assigned clinic opening and closing procedures.
Assist as required during daily reconciliation process.
Follow and complete daily close and reconciliation process per department policy and procedure.
Maintain and update SWC patient accounts in a timely manner and organized format.
Assist in the preparing and mailing of patient billing statements as requested by the Accounting Assistant, Associate Director or the Director of Business & Administration.
Greet patients, clients, and visitors upon entering the Student Wellness Center.
Provide accurate general information about SWC and its services.
Treat patients with compassion and empathy.
Control flow, monitor and manage entry into clinic area.
Answer telephones, emails, instant messages and assist with requests resulting from inquiries.
Retrieve and respond to messages (phone, in-person, electronic).
Coordinate deliveries, patient/client/guest/visitor flow with internal departments.
Ensure a neat, clean and professional appearance of the lobby, check-in, and front desk areas.
Report work orders, or hazards.
Prioritize and perform multiple tasks as needed in the clinic.
Adjust work schedule as needed, based on patients, staffing, and clinical need.
Effectively and efficiently use the SHC/FAST Center electronic health records system.
Maintain proper (e.g., correct spelling, clear and definitive statements) legible documentation and clinical records.
Comply with the SHC/FAST Center’s policies, procedures, and accreditation standards.
Participate in infection prevention assessments and safety drills.
Comply with quality assurance practices.
Strictly uphold the confidentiality of health information and protect patients’ right to privacy.