Medical Front Desk

GENESIS FAMILY HEALTH•Liberal, KS

2d•Onsite

About The Position

The Medical Clinic Receptionist provides access to health care and overall customer service to patients. This position coordinates and organizes appointments and administration to facilitate the efficient running of the medical office. The Medical Clinic Receptionist reports directly to the Medical Practice Manager. This role has financial responsibility, including collecting payments and balancing the drawer daily. It does not involve staff supervision.

Requirements

High School Diploma/GED required
Proficiency in English and Spanish written and oral communication required
Current Class C driver’s license
Sufficient hearing level to effectively communicate with people directly or by telephone.
Moderate physical activity. Requires handling average-weight objects up to 15-20 pounds, assisting with patients and standing and/or walking for most of the day.
Regularly required to maintain sufficient visual acuity to read, write and operate equipment.
Complies with all requirements of the organization’s corporate compliance program.

Nice To Haves

Previous medical office experience is highly preferred

Responsibilities

Greets arriving patients.
Answers and greets multi-line phone system, screens calls and directs/transfers to appropriate person.
Monitors incoming patients and visitors for security/safety of the clinic.
Accurately reviews and updates patient registration, including demographics, into EMR software.
Verifies patient identity, takes photo of patient and inputs into EMR.
Checks in and checks out patients.
Manages and schedules appointments for several providers.
Collects co-pays and payments on accounts.
Sets up payment arrangements.
Counts and balances drawer daily.
Uses office equipment such as fax machine, copier, credit card machine, etc.
Participates in all training offered by Genesis Family Health.
Complies with all requirements of the organization’s corporate compliance program.
Performs any other duties or responsibilities assigned by Medical Practice Manager, Clinic Manager, COO or CEO.