Medical Front Desk

Family Resource Center•Findlay, OH

9d•Onsite

About The Position

Under the guidance of the Enrollment Supervisor, you will deliver customer service to our clients, clinicians and stakeholders by discovering the best financial options by engaging and enrolling potential clients with the most appropriate financial resources. Welcome clients into our care and help them get started on their individual recovery journeys by being their first point of contact. You will assist clients through the registration process and educate clients, guardians, and/or client's family members on methods of payment for services. You will also work with eligible clients to apply for applicable assistance programs and advise them on appropriate payment plans; this will include enrolling patients with insurance, Board and Medicaid when needed with applicable follow through with mental health board enrollments to ensure payment is successful. You have an eye for detail to assure that accurate data is collected while performing client registration functions; this includes appropriate forms are being completed and scanned into the clients' charts through various systems. Examine account activity, identify any potential problems, and initiate appropriate actions/resolutions. Understand the ins and outs of the front desk operations and billing workflow to be able to communicate requirements and any potential issues. Complete reminder calls to notify clients of any important information that they need to be aware of prior to their appointment. Complete pre-registration by phone for clients who are scheduled for their first appointment.

Requirements

HSD/GED
Customer service skills
Ability to work with a variety of team members in different departments, providing services across the organization.
Regularly use various computer apps including Microsoft Office, our HRIS, EHR and other online systems, with multiple logins often simultaneously.
Ability to obtain an Ohio Driver's License
Maintain auto insurance
Earn CPR/First Aid certification
Willing to submit to background check and fingerprinting.

Nice To Haves

Preferred experience in a healthcare role related to registration, billing, claims, or insurance.

Responsibilities

Deliver customer service to clients, clinicians and stakeholders by discovering the best financial options by engaging and enrolling potential clients with the most appropriate financial resources.
Welcome clients into our care and help them get started on their individual recovery journeys by being their first point of contact.
Assist clients through the registration process and educate clients, guardians, and/or client's family members on methods of payment for services.
Work with eligible clients to apply for applicable assistance programs and advise them on appropriate payment plans.
Enroll patients with insurance, Board and Medicaid when needed with applicable follow through with mental health board enrollments to ensure payment is successful.
Assure that accurate data is collected while performing client registration functions, including appropriate forms are being completed and scanned into the clients' charts through various systems.
Examine account activity, identify any potential problems, and initiate appropriate actions/resolutions.
Understand the ins and outs of the front desk operations and billing workflow to be able to communicate requirements and any potential issues.
Complete reminder calls to notify clients of any important information that they need to be aware of prior to their appointment.
Complete pre-registration by phone for clients who are scheduled for their first appointment.