Medical Front Desk Representative-Marietta, GA

Eye Consultants of Atlanta PC • Marietta, GA

8d • Onsite

About The Position

The Front Desk Representative is the face of the office, responsible for greeting patients, managing patient information, handling a high volume of phone calls, scheduling appointments, answering questions, collecting payments, and managing the office's patient flow. This role requires excellent customer service, organizational, and communication skills.

Requirements

• Personality and demeanor to deal with the public or distraught patients.
• Basic office skills including typing and filing.
• Good organizational skills.
• Empathy and calmness.
• Excellent communication, organizational, and time management skills.
• Customer service, computer, and telephone skills.
• Meticulous attention to detail.
• Ability to multitask.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 25 pounds at times.
• Willingness to travel if needed for business needs.

Responsibilities

• Greet patients and visitors in person and on the telephone, answer inquiries, and refer questions to appropriate staff.
• Scan appropriate documents into EMA.
• Verify insurance benefits and eligibility.
• Collect outstanding balances, deductibles, and copays at the time of check-in.
• Schedule patient appointments, including new and follow-up appointments, and adjust existing ones.
• Answer multi-line phone systems and address patient needs or transfer calls.
• Call patients to remind them of upcoming appointments.
• Respond to voicemails in a timely manner.
• Maintain schedule templates for multiple doctors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed