Medical Front Desk Receptionist - bilingual

ChenMed•Franklin Township, PA

1d•$14 - $20•Onsite

About The Position

We are looking for an innovative and entrepreneurial-minded Medical Front Desk Receptionist who is passionate about serving others and changing lives. As a Care Facilitator, you will be one of the first points of contact for our patients, acting as a patient advocate and delivering exceptional customer service. This role involves checking patients in and out of the medical clinic, providing administrative support, and building trusting relationships with patients. We are a rapidly expanding primary care provider focused on transforming healthcare for seniors.

Requirements

High school diploma or equivalent education required.
A minimum of 1 year of work experience in a medical clinic or similar environment required.
Exceptional customer service skills and passion for serving others.
Working knowledge of medical insurance and/or knowledge of electronic medical record (EMR) systems.
Knowledge of ChenMed Medical products, services, standards, policies and procedures.
Skilled in operating phones, personal computers, software and other basic IT systems.
Ability to communicate with employees, patients and other individuals in a professional and courteous manner.
Detail-oriented to ensure accuracy of reports and data.
Outstanding verbal and written communication skills.
Demonstrated strong listening skills.
Positive and professional attitude.
Proficient in Microsoft Office Suite products including Excel, Word and Outlook.
Spoken and written fluency in English.

Nice To Haves

Graduation from a nationally accredited Medical Assistant program preferred.
BLS for Healthcare Providers preferred.

Responsibilities

Interact appropriately with patients, greeting, checking-in, checking-out, and scheduling appointments.
Conduct lobby checks to ensure organization and cleanliness.
Serve as the gatekeeper for PCP and Specialist schedules, ensuring Top 40 patients are scheduled every 13 days.
Utilize computer systems to add new patient information, print forms, schedule appointments, respond to emails, and generate New Patient packets.
Ensure patient contact and emergency contact information is accurately documented.
Conduct ‘love’ calls and send birthday/greeting cards to patients.
Answer telephones, take detailed messages, and ensure they are directed appropriately.
Clearly communicate information about clinical personnel to patients and others.
Verify patient insurance and collect copays.
Assist with scheduling follow-up and in-house Specialist referral appointments.
Escort patients to exam rooms and ensure their comfort.
Act as HEDIS champion for the PCP, providing visibility of HEDIS needs for scheduled patients.
Report on hospitalizations including HITS census, ENS Ping, etc.
Present patients with customer service surveys during check-out and escalate issues for immediate service recovery.
Participate in daily and weekly huddles to provide patient details.
Regulate and monitor aspects of transportation, including driver lists, medication/grocery deliveries, driver behavioral challenges, and scheduling Uber/Lyft rides.
Maintain the confidentiality of patients’ personal information and medical records.
Review patients’ personal and appointment information for completeness and accuracy.
Transmit correspondence by mail, email, or fax.
Perform other duties as assigned.