Medical Front Desk Receptionist

Headlands Research • Rolling Hills Estates, CA

45d • Onsite

About The Position

At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.

We are seeking a Medical Front Desk Receptionist for our clinical research site Peninsula Research Associates located in Rolling Hills Estates, CA. This pivotal role will involve managing the front desk operations and supporting the administrative tasks for the site. The ideal candidate will demonstrate strong organizational and management skills, high proficiency in technology/computer applications, and a commitment to providing excellent customer service.

Requirements

• High school diploma or equivalent; certification in medical office administration is a plus.
• Prior experience scheduling customer/patient appointments and handling customer/patient phone calls required.
• Prior experience within a healthcare environment is required.
• Bilingual in English and Spanish preferred.
• Strong computer skills with the ability to learn new software systems quickly.
• Excellent communication (verbal and written) and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks simultaneously.
• Commitment to delivering exceptional customer service.
• Reliable and trustworthy.

Nice To Haves

• certification in medical office administration is a plus.
• Bilingual in English and Spanish preferred.

Responsibilities

• Greet and assist patients in a friendly and professional manner.
• Manage phone calls and schedule appointments efficiently.
• Ensure the reception area is clean, organized, and welcoming.
• Collect patient information and maintain accurate records.
• Collaborate with clinical staff to support operational needs.
• Handle various administrative tasks as assigned.
• Manage office supplies and equipment to ensure operational compliance.
• Assist with facility-related expenses to ensure budget adherence.

Benefits

• health insurance (medical, dental, and vision)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Paid Time Off (PTO)
• a variety of disability, accident, and life insurance options
• 401(k) with company match
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED