Medical Front Desk Receptionist

Centerstone • Nashville, TN

2d • Onsite

About The Position

Centerstone is a leading nonprofit behavioral health system dedicated to providing life-changing care. We offer rewarding opportunities to serve individuals of all ages in various settings. As a trauma-informed organization, Centerstone fosters a culture of understanding, resilience, and support for clients, staff, and the community. This role is responsible for greeting and checking patients in and out of the clinic, both in person and via phone. Key duties include scheduling appointments, handling client payment information, filing, and other front desk tasks. The position is located at the Vero Center, near the Nashville International Airport, and is a full-time, 40-hour per week role. The regular schedule is Monday-Friday, 8:00 AM-5:00 PM, with two evenings per week extending until 7:00 PM. Start times will be adjusted on late days to maintain a 40-hour workweek.

Requirements

• High school diploma or GED required.
• Valid and unrestricted driver’s license required with at least 3 years of driving history.
• Effectively communicate via written, verbal, in person and virtual methods.

Nice To Haves

• Relevant clinical office experience.

Responsibilities

• Greeting and checking patients in and out of clinic, via in-person or on the phone.
• Schedules patient appointments.
• Takes client payment information.
• Filing and other front desk tasks.
• Maintains schedules of clinical staff.
• Entry and verification of client data.
• Collects copayments.
• Responsible for technology support for telehealth appointments.
• Answers multi-line phone.
• Registration of clients in the electronic medical record.
• Provides excellent customer service to promote a service environment for individuals in need of behavioral health and/or co-occurring services that is recovery focused.
• Research and verification of insurance benefits and knowledge to apply for alternative payer sources.
• Prepare and scan documents to internal HIM.
• Cross train and perform duties to cover neighboring locations.

Benefits

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED