Front Desk Medical Receptionist

Centerstone•Nashville, TN

7d•$16 - $17•Hybrid

About The Position

Centerstone is a leading nonprofit behavioral health system dedicated to improving lives. This role is responsible for greeting and checking patients in and out of the clinic, both in person and by phone. The position involves scheduling appointments, processing client payments, filing, and other front desk duties. This is a floater position across Davidson County clinic locations (Madison, TN; White Ave – Nashville, TN; and Vero – Nashville, TN), requiring the ability to work across multiple locations and adapt to clinic needs.

Requirements

High school diploma or GED required.
Valid and unrestricted driver’s license required.
Ability to work across multiple locations and adapt to the needs of each clinic is essential.
Effectively communicate via written, verbal, in person and virtual methods.

Nice To Haves

Relevant direct medical office experience.

Responsibilities

Greeting and checking patients in and out of the clinic, both in person and by phone.
Scheduling patient appointments.
Obtaining and processing client payment information.
Completing filing.
Performing other front desk responsibilities.
Serving as a floater across Davidson County clinic locations, providing front desk coverage and support as needed.
Maintaining schedules of clinical staff.
Entry and verification of client data.
Collecting copayments.
Providing technology support for telehealth appointments.
Answering a multi-line phone.
Registration of clients in the electronic medical record.
Providing excellent customer service to promote a service environment for individuals in need of behavioral health and/or co-occurring services that is recovery focused.
Research and verification of insurance benefits and knowledge to apply for alternative payer sources.
Preparing and scanning documents to internal HIM.
Cross-training and performing duties to cover neighboring locations.