Medical Front Desk Receptionist

US Foot & Ankle Specialists•Rockville, MD

4d•Onsite

About The Position

US Foot & Ankle Specialists is looking for a friendly, dependable Medical Front Desk Receptionist to join our team. If you enjoy helping people, staying organized, and working in a busy healthcare environment, we'd love to meet you! As the first point of contact for our patients, you'll play an important role in creating a positive patient experience while supporting the day-to-day operations of the medical office.

Requirements

High School Diploma or GED equivalent
Excellent customer service and interpersonal skills
Ability to establish and maintain effective working relationships with patients, coworkers, and the public
Strong communication, multi-tasking, and problem-solving skills
Ability to thrive in a fast-paced and demanding work environment
Strong attention to detail and a commitment to achieving high levels of patient satisfaction
Ability to maintain confidentiality and uphold HIPAA compliance at all times
Sound judgment and discretion in handling sensitive information
Team-oriented mindset, flexibility, and a willingness to learn
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems

Nice To Haves

2+ years of administrative support experience in a medical environment
Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding

Responsibilities

Greet patients upon arrival and address questions and concerns
Answer incoming calls, provide information, transfer calls, and take messages as needed
Schedule appointments and manage multiple provider calendars
Register new patients and update existing patient demographics and financial information
Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff
Maintain and update patient records through data entry, faxing, and scanning
Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items
Review and update accounts receivable/payable changes since prior visits
Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly
Monitor office supply inventory, place orders, and coordinate equipment maintenance and service
Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments
Prepare and process daily reports, deposit slips, and upload financial records to shared files
Review billing claims and denials; gather required information from providers or patients to resolve issues
Support additional office tasks and projects as needed