Job Description Medical Front Desk Receptionist

OneOncology•New York, NY

3d•Onsite

About The Position

At New York Health (NYH), we are revolutionizing healthcare with a holistic, integrated approach. Our multidisciplinary team of physicians, nurses, and healthcare professionals works collaboratively to provide comprehensive care that addresses all aspects of patient wellbeing. With state-of-the-art facilities and a commitment to personalized care, NYH is setting a new standard for healthcare in our communities. Join us and become a part of our mission to promote lifelong wellness through compassionate, evidence-based practices that empower patients on their healthcare journeys. In this role, you will be responsible for the daily opening and closing procedures of the office, welcoming patients and visitors, assisting in comforting patients, answering telephones, collecting co-pays, assisting patients with forms, maintaining patient records using the EMR system, managing physician schedules, distributing quality assurance surveys, monitoring messages from Care Team inboxes, ensuring patients are scheduled appropriately, protecting patient privacy, and contributing to team efforts. You will also perform assigned tasks for special projects.

Requirements

High School diploma with at least 2 years of patient facing reception experience
Must be Fluent in English/Russian
Excellent oral and written communication skills
Ability to accept direction and work within a team concept
Strong customer service skills.
1yr of an EMR experience

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Be responsible for the daily opening and closing procedures of the office.
Welcome all patients and visitors by greeting them in a pleasant, professional manner.
Assist in comforting patients and maintaining reception area.
Answer telephones; respond to inquiries; resolve issues; schedule patient appointments.
Collect co pays and balance total finances of the office on a daily basis.
Assist patients with the completion of all necessary forms and documentation.
Build and maintain patient records through the use of the practice EMR system.
Build, monitor and maintain physician schedules according to suggested scheduling rubrics.
Assist with the daily distribution of quality assurance surveys and prevention screenings.
Monitor and respond to incoming messages from Care Team inboxes in collaboration with nurse.
Monitor daily visit lists to ensure all patients who require appointments are scheduled appropriately.
Protect patient privacy by adhering to the HIPAA confidentiality guidelines.
Contribute to a team effort by smoothly transitioning into other related daily roles, as necessary.
Maintain daily operations of the office by following standard policies and procedures
Perform tasks as assigned for special projects.