Medical Front Desk Receptionist
About The Position
Centerstone is a leading nonprofit behavioral health system dedicated to improving lives through comprehensive care. As a trauma-informed organization, we foster a culture of understanding and resilience. This role is responsible for greeting and checking patients in and out of the clinic, both in person and via phone. Key duties include scheduling appointments, handling client payment information, filing, and other front desk tasks. The position is based at the Vero Center near the Nashville International Airport and operates Monday through Friday, 40 hours per week. Regular hours are 8:00 AM–5:00 PM, with two evenings extending to 7:00 PM, with adjusted start times on those days to maintain a 40-hour week.
Requirements
- High school diploma or GED required
- Valid and unrestricted driver’s license is required with at least 3 years of driving history.
- Effectively communicate via written, verbal, in person and virtual methods.
Nice To Haves
- Relevant clinical office experience
Responsibilities
- Maintains schedules of clinical staff.
- Entry and verification of client data
- Collects copayments
- Responsible for technology support for telehealth appointments
- Answers multi-line phone
- Registration of clients in the electronic medical record
- Excellent Customer Service to promote a service environments for individuals in need of behavioral health and/or co-occurring services that is recovery focused
- Research and verification of insurance benefits and knowledge to apply for alternative payer sources
- Prepare and scan documents to internal HIM
- Cross train and perform duties to cover neighboring locations
Benefits
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
