Medical Front Desk Receptionist

Centerstone•Chattanooga, TN

2d•Hybrid

About The Position

Centerstone is a leading nonprofit behavioral health system dedicated to providing life-changing care. We offer rewarding opportunities to serve individuals of all ages in various settings. As a trauma-informed organization, Centerstone fosters a culture of understanding, resilience, and support for clients, staff, and the community. This position is responsible for greeting and checking patients in and out of the clinic, both in person and via phone. Key duties include scheduling appointments, handling client payment information, filing, and other front desk tasks. The role requires flexibility to work between the Chattanooga and Cleveland locations as needed. Office hours are Monday-Friday. Starting compensation is $15.50 per hour, with potential for higher pay based on prior medical office experience.

Requirements

High school diploma or GED required.
Valid and unrestricted driver’s license required with at least 3 years of driving history.
Effectively communicate via written, verbal, in person and virtual methods.

Nice To Haves

Prior medical office experience

Responsibilities

Greeting and checking patients in and out of clinic, via in-person or on the phone.
Scheduling patient appointments.
Taking client payment information.
Filing and other front desk tasks.
Maintaining schedules of clinical staff.
Entry and verification of client data.
Collecting copayments.
Providing technology support for telehealth appointments.
Answering multi-line phone.
Registration of clients in the electronic medical record.
Providing excellent customer service to promote a service environment for individuals in need of behavioral health and/or co-occurring services that is recovery focused.
Research and verification of insurance benefits and knowledge to apply for alternative payer sources.
Preparing and scanning documents to internal HIM.
Cross-training and performing duties to cover neighboring locations.