Medical Front Desk Receptionist/Patient Experience Expert (Medical Assistant experience a Plus)

CAN Community Health•Fort Walton Beach, FL

14d•Onsite

About The Position

CAN Community Health is looking for someone who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values. We have received recognition for more than six (6) years NPT's Best Non-Profit to Work for Award.

Requirements

High School Diploma or equivalent required
Minimum of one year experience in a medical office or front office setting
Must be able to operate a motor vehicle and have valid insurance and driver’s license.
Must be able to pass a Level I and Level II Background check as required.

Nice To Haves

Medical Assistant experience a Plus
Knowledge of electronic medical records systems preferred

Responsibilities

Provide a welcoming first point of contact and ensure accurate patient registration, scheduling, and communication so that patients experience timely, respectful and coordinated access to care.
Represent CAN Community Health’s mission, vision, and values in all interactions
Provide professional, confidential assistance to patients
Accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance.
Verify and updated patient insurance information and eligibility during check-in
Accurately explaining billing policies, insurance coverage and patient financial responsibilities.
Ensures compliance with federal and state billing regulations and clinic policies, especially related to CAN’s mission.
Collaborate with Revenue Cycle Management (RCM) Team to resolve discrepancies and ensure payments are posted accurately.
Schedule and confirm patient appointments, managing any necessary follow-up for missing payments.
Respond to patient inquiries regarding billing, insurance and payment in a timely manner.
Assist with other front desk duties including answering phones and managing patient paperwork.

Benefits

Competitive pay
Generous paid PTO and Sick time
11 Paid Company Holidays
Paid training and certification support
Health, dental, vision, with generous company contribution
paid life and disability plans
retirement plan with generous match of up to 8% of your contribution additional match of 1%.
Tuition Reimbursement Plan
Other voluntary plans are available to support you and your family
Career growth opportunities in a supportive environment