Medical Front Desk Coordinator

Joseph Spine Institute • Tampa, FL

6d • Onsite

About The Position

The Medical Front Desk Coordinator is responsible for providing a superior patient experience by cheerfully greeting patients, scheduling appointments, verifying insurance eligibility and benefits, collecting payments, and performing effective general front office duties. This position works Monday through Friday, 8:00am to 4:30pm and is based in our Tampa office.

Requirements

• High School Diploma
• Exudes positivity, reliability, and self-starts with a "can do" attitude
• Possesses an upbeat demeanor, is punctual, reliable, and collaborative with all personalities
• Works well independently and as part of a team in a fast-paced environment
• Fluent in English, both verbally and in writing.
• Ability to effectively understand, follow, and communicate oral and written instructions in English.
• Must read, write, and speak English fluently to ensure clear work-related communication and patient safety.

Nice To Haves

• Advanced office skills
• Microsoft Outlook
• Phreesia
• AllScripts PM
• EHR/EMR experience
• 2 years medical front desk/customer service experience in a medical office, clinic, or hospital
• Intermediate knowledge of neck and spine medical terminology

Responsibilities

• Makes follow-up appointments in AllScripts, allowing enough time for care between appointments.
• Prepares daily charts for physicians at least one workday in advance.
• Promptly greets patients with a warm smile upon arrival, checks them in, validates insurance, verifies completeness of paperwork, gathers images/records, collects co-payments/deductibles/co-insurances at time of service, and efficiently checks them out.
• Notifies clinical teams of patient check-ins to keep clinic running smoothly.
• Reviews all charts for completeness and accuracy, collects appropriate information, and ensures proper electronic filing of HIPAA protected health information by securely scanning and indexing documents.
• May place calls to hospitals and imaging centers to request related patient results and/or imaging.
• Reconciles End-of-Day cash, checks, and credit cards.
• Performs other related duties as directed or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED