Front Desk Coordinator (Medical Receptionist)

Carolina Health Specialists•Myrtle Beach, SC

3d•Onsite

About The Position

This role is for a Front Desk Coordinator, also known as a Medical Receptionist, in a busy medical practice. The position is responsible for greeting patients, providing information, communicating with departments, scheduling appointments, and managing the check-in and check-out processes. The ideal candidate will have excellent computer and customer service skills, with at least one year of experience in payer packages, check-in, and check-out procedures.

Requirements

At least one year of experience in payer packages, check-in, and check-out.
Excellent computer skills.
Excellent customer service skills.
High school diploma or GED.
Minimum of one year of experience in a customer service setting.
Preferably six months receptionist experience in a health care setting.
Experience with office equipment.
50 wpm typing skill preferred.
Ability to communicate clearly in person and on the phone.
Ability to establish and maintain cooperative relationships with patients, families, physicians, and other customers.
Ability to organize and prioritize tasks effectively.
Ability to read, understand, and follow oral and written instructions.
Ability to multi-task.
Knowledge of check-in and check-out procedures.
Knowledge of reception tasks, clinic policies and procedures, and paperwork.
Knowledge of how to use office equipment including phone, computer, fax, and Epion iPad.
Knowledge of customer service concepts and techniques.
Knowledge of Electronic Medical Records systems.
Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
Skill in customer service principles by creating a pleasant waiting room atmosphere.
Must demonstrate current competencies applicable to job position.
Must demonstrate adequate computer skills at the time of hire.
Vision must be corrected to 20/20.
Hearing must be in the normal range.

Nice To Haves

May be required to travel between offices if hired for the company float pool or if assistance is needed at other offices due to staffing issues and shortages.

Responsibilities

Greeting customers in a polite, prompt, and helpful manner.
Providing necessary instructions and directions for check-in and check-out processes.
Answering the phone pleasantly and addressing customer needs promptly.
Maintaining excellent customer service at all times.
Completing all necessary paperwork, such as encounter forms and updates.
Using the computer system to generate information for billing.
Checking patients in and out in a timely and professional manner, ensuring patients are not checked in late or after their scheduled time.
Updating patient demographic information, collecting co-pays, and providing necessary forms for completion and signatures.
Verifying and updating insurance information, ensuring insurance packages are properly loaded during check-in, and that insurance cards are updated and on file.
Ensuring patients are in-network and eligible at the time of service.
Collecting balances, deductibles, and co-pays at the time of service.
Setting up payment plans for patients with unpaid, outstanding balances.
Scheduling lab appointments, AWVs, and follow-up appointments.
Maintaining a clean and orderly waiting area, including work areas and bathrooms.
Completing photocopying, computer input/typing, and mail sorting.
Calling upcoming scheduled patients regarding their balances.
Preparing bank deposits and reconciliation at the end of the day.
Maintaining confidentiality of all patient information.
Opening and closing the office on time each day, when applicable.
Scanning documents.
Handling patient referrals.
Ordering office supplies.
Managing prior authorizations.
Working buckets within the EMR system.
Performing barcoding.
Preparing medical records.