Medical Front Desk Associate

Health Star Clinic • Montgomery, AL

2d • Onsite

About The Position

We are a fast-paced, high-volume Chiropractic office, family-owned for over 20 years. We are known throughout Montgomery and surrounding areas for exceptional customer service, strong systems, and results-driven patient care.
We are not looking for someone to “fill a seat.”
We are hiring an all-star who can perform under pressure, communicate with confidence, and execute at a high level every day.
This is a high-responsibility, high-expectation role. The front desk drives the success of the entire office.
Your primary responsibility is to drive patient compliance and schedule adherence.
You must be able to:
Confidently communicate the importance of following the doctor’s treatment plan
Ensure patients are properly scheduled for all necessary visits
Maintain control of the schedule while delivering an exceptional patient experience
You will be on the phone a significant portion of the day. This requires strong phone presence, excellent tone, and consistent professionalism.

Requirements

• Excellent communication skills (verbal and phone-based)
• High energy with a positive, engaging personality
• Ability to handle constant patient interaction without burnout or attitude shifts
• Strong attention to detail and ability to follow structured systems
• Comfortable handling money conversations and collections
• Professional grammar and phone etiquette
• Willingness to memorize, follow, and execute communication scripts at a high level

Nice To Haves

• Experience in a medical or chiropractic office
• Experience with scheduling systems or EHR software

Responsibilities

• Communicate clearly and confidently with patients about their care plan
• Guide patients toward scheduling and maintaining recommended treatment
• Maintain a positive, energetic tone that is heard over the phone
• Provide the highest level of customer service at all times
• Use structured phone scripts and communication frameworks consistently
• Greet patients with professionalism and energy
• Check patients out and schedule follow-up visits according to protocol
• Handle all scheduling and rescheduling efficiently and accurately
• Manage a high volume of incoming and outgoing calls daily
• Proactively contact patients who have missed appointments or fallen off their care plan
• Collect payments at time of service confidently and professionally
• Answer basic billing questions related to charges and payments
• Ensure financial and service entries are accurate and complete
• Communicate with team members regarding: Referrals Authorizations Patient record and statement requests
• Ensure patient charts, services, and financials are recorded correctly
• Confirm appointment reminders are being sent consistently
• Follow all office systems and protocols without deviation

Benefits

• Performance-Based Bonus (Bi-Weekly): This position includes a bi-weekly bonus tied directly to KPIs. High performers are rewarded for results.
• Base Pay: Competitive hourly rate (based on experience)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees