Front Desk Associate

Xclusive Services • Nashville, TN

6d • Onsite

About The Position

Xclusive Services is a staffing and outsourced services company that operates in 19 states. They focus on quality performance, operational excellence, and reliability, building long-term partnerships. The company values People First, Service Obsessed, Chasing Excellence, Accountability, and Integrity. They aim to make a positive impact in the lives of the individuals they serve and offer opportunities for development and advancement in a respectful, inclusive environment.

The Front Desk Associate serves as the primary point of contact for guests, providing general assistance. This role involves explaining Xclusive’s employment application and background check process, distributing payroll and company information, and ensuring the branch adheres to all labor and regulatory requirements. The goal is to ensure a positive experience for everyone interacting with the company. The ideal candidate will possess excellent communication skills (bi-lingual in English and Spanish), attention to detail, and a welcoming demeanor, with the ability to work independently. The Front Desk Associate reports to the District Manager within the National Service team.

Requirements

• Bilingual English and Spanish
• 1+ years of experience in related field required or similar role
• Proficient in Microsoft Office (365-PC), FedEx Online, and phone systems
• Hold a valid drivers’ license and have reliable transportation to commute to job site(s)/location(s)
• Adaptable to learn new software platforms and systems
• Applicants must be legally eligible to work in the United States and must not require current or future visa sponsorship
• High School diploma required
• Excellent listening, written, verbal, organizational, and interpersonal skills with the ability to work collaboratively with cross-functional teams, and customers
• Hold a valid drivers’ license and have reliable transportation to commute to job site(s)/location(s)
• Excellent listening, written, verbal, organizational, and interpersonal skills with the ability to work collaboratively with cross-functional teams, and customers

Nice To Haves

• Experience in Adobe Suite, DocuSign, and Microsoft Dynamics CRM is a plus
• Adaptable to learn new software platforms and systems

Responsibilities

• Greets all Team Members, customers, clients, and applicants with excellent customer service
• Answers the phone in a professional and courteous manner
• Handles the intake of applicants and conducts pre-screening process
• Processes applications in accordance with all local, state and federal laws
• Verify documents meet required compliance of all federal I-9 requirements
• Processes criminal history check and communicates results to applicant
• Provides inquiry support for both internal and external customers/Team Members
• Supplies and inventories uniforms to management and/or Team Members, as needed
• Coordinates assembly of new hire packets and forms
• Manages accuracy of interoffice mail to corporate office
• Verifies compliance of labor and regulatory posters/notices
• Ensures the reception area, meeting room, and kitchen are presentable and organized
• Ensures Team Members offered their paychecks weekly
• Performs administrative payroll functions: check accuracy, adding required communications to check envelopes, releases checks to management, distribution, filing of payroll reports/records
• Reviews all paycheck pick-up authorizations while adhering to the policies of the Company
• Assist Team Members with lost, stolen, damaged, or expired checks
• Manages deduction requirements for uniforms, meal vouchers. with timely submittal
• Promotes Team Member recognition, as assigned by District/Regional Manager: printing gift cards, purchasing/arranging food, tracking/distributing prizes, etc.
• Responsible for daily office housekeeping duties
• Confidently assists with monthly, quarterly, and annual audits (internal and external)
• Lead recruiting efforts to drive applicants to the branch (community engagement, job fairs, mass transportation arrangements for hiring/out of branch application sprints, local advertising, referrals, references, etc.)
• Place, train, and set expectations with external Team Members including background checks, compliant document reviews, and other new hire paperwork completed prior to working
• Manage the reliability of all placements (external) for customer
• Directly supports and contributes to the Company’s mission to make a positive impact in the lives of the individuals we serve, by modeling our company’s core values
• Comply with employment laws, regulations and guidelines as set forth by FLSA, FMLA, ADA, HIPPA, and other governing agencies.
• Promotes and adheres to all occupational safety and health standards as required by OSHA, company policies, and other applicable regulatory agencies to ensure a safe and compliant work environment
• Other duties to be performed, as assigned

Benefits

• Medical, Dental, Vision, Voluntary Life, Group Life, Voluntary AD&D, Short and Long-term Disability, Accident, Critical Illness, Hospital Indemnity insurance (effective the first day of the month following start date)
• Paid Sick Time
• Paid Holidays
• Paid Personal Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED