Medical Equipment Service Technician

STERIS Corporation•Charleston, SC

11d•$64,600 - $83,600•Remote

About The Position

The Equipment Service Technician is a remote-based, customer-facing employee, primarily working inside hospitals. This role is responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electromechanical, and electronic units. The position focuses on STERIS' GI/Endoscopy line of equipment used for washing, sterilizing, and drying scopes, and is part of the main field service division, Infection Prevention Technologies. Individuals with experience in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, and Electrical are often successful. This is a safety-sensitive position.

Requirements

High School Diploma or GED with minimum of 6 years of progressive work experience, including 3 years mechanical/technical directly related experience (mechanical, electrical, plumbing, HVAC, automotive etc.).
Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
Ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
Customer and team engagement experience.
Effective written and verbal communication skills.
Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into a multisystems).
Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
Must be able to be compliant with hospital/customer credentialing requirements.

Nice To Haves

Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards the technical experience requirement.
Successful in achieving EST II training and promotional requirements.

Responsibilities

Drives Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer’s issues/problems expediently.
Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures. Fulfill vendor credentialing in accounts as needed.
Manages STERIS assets utilizing electronic inventory management platform to maintain inventory, tools, personal protective equipment, vehicle, etc. to prescribed levels.
Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitive equipment, systems and components.
Manages time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
Perform daily administrative duties using multiple application platforms and technology equipment (laptop, smartphone, related software). This includes, but is not limited to scheduling, effective communication, managing parts trunk stock, daily completion of service reports and activities while on site; Learning new technologies and software applications as they become available to improve productivity.
With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory, and builds competency to be a trusted advisor, communicate leads to management and sales staff.