Medical Equipment Delivery Driver

Enovis•Santa Clara, CA

4d•Onsite

About The Position

Enovis is seeking a dedicated, service-oriented Medical Equipment Delivery Driver for its Field Services Team in the Northern California region. The role supports timely, accurate, and safe delivery, stocking, and management of company products at customer locations, including Durable Medical Equipment (DME) consignment sites. The position works with customers, Sales, Inventory, and Operations teams to maintain service standards, support customer programs, and improve workflows. It reports to the Field Service Team Lead. This is a field-based position involving visits to patient homes, physician offices, hospitals, and clinics. Travel may be required up to 95% of the time, with considerable driving between customer accounts; overnight travel is not required. A company-provided vehicle is used for local clinic visits as dictated by the territory. The work environment generally has moderate noise and potential exposure to airborne and bloodborne pathogens. The role involves frequently lifting or moving up to 60 pounds and requires regular standing, walking, and communicating, as well as frequent sitting, handling objects, reaching, and stooping, kneeling, crouching, or crawling. The role requires a high school diploma or GED, at least two years of inventory and/or customer service experience, general knowledge of customer service practices, a valid driver’s license, current automobile insurance, and the ability to satisfy third-party credentialing requirements for hospital access. Experience with inventory management or order-processing software is preferred; knowledge of DME and orthotic products and prior HME experience or factory training are strongly preferred. The stated base pay range is $49,012 to $60,258, with the middle figure listed as $54,579. Enovis offers medical, dental, and vision insurance; spending and savings accounts; a 401(k) plan; vacation, sick leave, and holidays; income protection plans; discounted insurance rates; and legal services.

Requirements

High school diploma or GED.
At least 2 years of experience with inventory and/or customer service.
General working knowledge of customer service-related practices.
Valid driver’s license and current automobile insurance.
Must satisfy third-party credentialing requirements to access hospital accounts.
Must already have full-time work authorization in the United States, now and in the future, without employment visa sponsorship.
Willingness to travel to local clinic sites as dictated by the territory.

Nice To Haves

Experience with inventory management software and/or order-processing systems.
Working knowledge of Durable Medical Equipment (DME) and orthotic products.
Previous home medical equipment (HME) experience or successful completion of factory training.

Responsibilities

Manage the assigned territory to achieve service goals.
Process orders accurately and in a timely manner.
Maintain inventory and related documentation at Durable Medical Equipment (DME) consignment locations.
Evaluate customer clinic needs and work with Sales and Inventory Teams to modify consignment programs in accordance with company policy.
Maintain operational targets and metrics, collaborating with Sales and Operations to address challenges.
Troubleshoot and resolve issues at consignment locations.
Communicate with customers across multiple platforms, respond appropriately to business scenarios, and resolve issues promptly.
Support new account launches, including initial in-servicing and management of key customer relationships.
Evaluate workflows and communication tools and pursue continuous improvement initiatives.
Maintain knowledge of Enovis healthcare solutions and products to support customized customer programs.
Stay current on relevant DME and HME orthopedic products and services offered by Enovis and Surgi-Care.
Follow Enovis policies, procedures, and guidelines, as well as OIG and government program regulations, including Medicare requirements.