Medical Equipment Delivery Driver/Technician

Partners in Home Care • Missoula, MT

2d • Onsite

About The Position

Partners In Home Care is seeking a Home Medical Equipment (HME) Patient Service Technician to deliver and set up medical equipment for patients throughout Western Montana. The role combines customer service, hands-on technical work, and patient support to help people maintain independence and quality of life at home. Based out of the Missoula, Montana office, the position requires travel to other counties within the service area. The role is typically scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional evening and weekend coverage and an on-call rotation.

The technician delivers and retrieves equipment from patient residences and healthcare facilities, assembles and installs equipment, and shows patients and caregivers how to use and maintain it safely. The position also involves customer support, basic on-site maintenance and repairs, troubleshooting, route planning, documentation, inventory management, and maintaining knowledge of the company's equipment and relevant standards. This active, hands-on role includes regularly lifting, moving, and installing medical equipment in patients' homes while traveling throughout Western Montana. A company vehicle is provided during work hours. Paid training and ongoing development opportunities are offered.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a customer service role.
• Strong mechanical aptitude and problem-solving skills.
• Excellent communication and interpersonal skills, particularly in patient care and customer service interactions.
• Ability to manage time and organize daily tasks effectively.
• Attention to detail and ability to maintain accurate records.
• Valid driver's license and clean driving record.
• Ability to regularly lift, move, and install medical equipment.

Nice To Haves

• Customer service experience in a healthcare or technical service environment.
• Experience with equipment setup or delivery services.
• Healthcare experience.
• Foundational understanding of Home Medical Equipment (HME) and its applications.

Responsibilities

• Deliver and pick up a wide range of Home Medical Equipment (HME) from patient residences and healthcare facilities.
• Assemble, install, and configure HME according to manufacturer specifications and patient needs.
• Educate patients and caregivers on the proper use, maintenance, and safety of HME.
• Respond to patient questions, concerns, and technical issues with professionalism and empathy.
• Perform routine equipment maintenance and minor on-site repairs or adjustments.
• Troubleshoot equipment malfunctions and resolve issues promptly.
• Manage daily delivery routes efficiently while adhering to schedules and company policies.
• Accurately document deliveries, setups, services, and patient interactions.
• Track equipment, supplies, and parts and help maintain appropriate stock levels and organization.
• Maintain current product knowledge of HME offerings, new technologies, and relevant industry standards.

Benefits

• Generous paid time off.
• Medical, dental, and vision coverage beginning the first of the month following the start date.
• Supplemental insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• 401(k) retirement plan with company match.
• Company-paid life insurance.
• Tuition reimbursement.
• Annual training budget for personal development.
• Employee Assistance Program.
• Legal and identity protection.
• Pet insurance.
• Financial wellness program.
• Company vehicle provided during work hours.
• Paid training and ongoing development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED