Medical Equipment and Supply Specialist - Continuum of Care

SSM Health • Madison, WI

1d • Onsite

About The Position

This role serves as the vital link between the hospital care team and the Durable Medical Equipment (DME) team, ensuring patients receive the equipment and support they need in a timely manner. The Hospital Liaison combines the operational expertise of a DME Specialist with the hands-on support of a Technician by coordinating referrals, managing equipment orders, answering clinical questions, and facilitating equipment delivery. Based on-site at the hospital, this position streamlines communication, resolves issues quickly, and helps ensure a seamless transition of care for patients.

Requirements

• High School diploma/GED or 10 years of work experience
• Two years' experience

Responsibilities

• Acts as a liaison between employees, providers, payers, customers, and other health care providers to obtain necessary documentation and process orders for medical equipment and supplies.
• Obtains and interprets medical documentation, compares documentation with insurance coverage criteria, and creates orders to provide medical equipment and supplies.
• Verifies patient insurance eligibility/benefits and communicates financial responsibilities to patients, caregivers, and other health care providers.
• Reviews, obtains, and logs appropriate medical documentation that supports the reimbursement of equipment/supplies.
• Performs accurate data entry into operating system and processes orders for appropriate equipment/supplies to ensure delivery and correct billing.
• Communicates with patients, employees, payers, caregivers, and other health care providers on status of orders.
• Collects payments from patients for coinsurance, copays, and self-pay items.
• Obtains written orders and prior authorization for appropriate equipment/supplies.
• Ensures compliance with Medicare, Medicaid and Accreditation Standards.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Benefits

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED