Medical Documentation Representative

Cardinal Health

2d•Remote

About The Position

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Requirements

HS Diploma, GED, or equivalent work experience preferred
1-3 years of Medical Documentation experience preferred
Customer service or database data entry experience preferred
Microsoft Office experience preferred
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular/Hot Spot connections are NOT acceptable.
Download speed of 15Mbps (megabyte per second) (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming.
Upload speed of 5Mbps (megabyte per second) (10Mbps – Recommended)
Ping Rate Maximum of 30ms (milliseconds)
Hardwired to the router
Surge protector with Network Line Protection for CAH issued equipment

Responsibilities

Processing New Order and Re-Order events as well as inbound documents within ADS systems
Communicating with provider offices by phone, fax, email and/or mail correspondences to pursue prescription orders and/or required medical records to ship customer orders
Reviewing documents retrieved from inbound faxes to determine validity; scan documents efficiently and accurately
Providing excellent customer service while communicating with provider offices and teammates
Maintaining accurate and detailed records in company database
Performing according to departmental SOPs for medical documentation