Medical Director, Primary Care SE

NeighborHealth•Boston, MA

6d•$235,000 - $300,000•Onsite

About The Position

The Medical Director for South End Primary Care provides clinical and administrative leadership at NeighborHealth’s Washington Street and Hass Center sites. The role oversees adult, family, and pediatric care and integrated specialty services, and partners with substance use disorder and integrated behavioral health teams. The Medical Director supports and develops providers, advances quality and patient safety, and works with operations leaders to keep care consistent and accessible. The position reports to the Vice President and Associate Chief Medical Officer and includes a clinical practice. The Medical Director collaborates with the South End Primary Care leadership team and departmental staff; develops and supervises clinicians; oversees patient safety, patient experience, quality management, and improvement efforts; recruits and orients providers; and supports clinical education. The role also coordinates with specialty and shared-site teams, operations, IT, coding, and billing. It provides clinical consultation and support in acute patient situations, handles complex and sensitive concerns, leads or participates in safety reviews and root cause analyses, and teaches or supervises learners as needed. The Medical Director serves as a link between site staff and senior leadership, advocates for staff and patients, aligns clinical and operational goals, supports provider well-being, helps ensure sites have needed resources, develops ideas and programs to improve care, and performs panel and access maintenance for the department.

Requirements

MD or DO.
Board certification in Family Medicine or Internal Medicine; Family Medicine is strongly preferred.
Current license to practice medicine in the Commonwealth of Massachusetts.
Leadership experience, formal or informal, such as leading a committee, quality improvement project, or clinical team; teaching or supervising learners; or serving as a clinical champion.
Broad primary care clinical skills.
Comfort using data to understand and improve patient care.
Working knowledge of an electronic health record.
Strong interpersonal, communication, and teaching skills.
Ability to raise concerns constructively and compromise when needed.
Calm and steady under stress, with the ability to support others in difficult moments.
Comfort with assertive, cross-departmental collaboration to get things done for the clinic.

Nice To Haves

Epic experience is preferred.
Experience leading change or process improvement work.
Experience with performance dashboards and data analysis tools.
Experience in a community health center or with underserved communities.
Experience in an integrated, team-based clinic, including behavioral health and case management.
Experience starting new programs or bringing new ideas to life; grant-writing experience is a plus.
Internal Medicine physicians with strong leadership experience will also be considered.

Responsibilities

Collaborate with the South End Primary Care leadership team and ensure timely, ongoing communication among leaders and departmental staff.
Lead administrative and clinical development of medical staff in South End Primary Care.
Oversee and optimize patient safety and patient experience.
Recruit and orient physicians and advanced practice providers.
Develop departmental continuing education presentations.
Support, mentor, and oversee primary care clinicians across adult medicine, family medicine, pediatrics, and women’s health.
Oversee and partner with integrated specialty services at South End Primary Care, currently hepatology and nephrology.
Develop and update departmental clinical policies and procedures.
Oversee clinical quality management and assist with annual departmental performance improvement projects.
Collaborate with IT on data reporting and validation of IT reports.
Work with coding and billing departments to support accurate coding.
Provide real-time clinical consultation and support for acute patient situations.
Manage complex and sensitive situations involving patients, families, and staff, including complaints, difficult clinical cases, family concerns, and staff conflicts.
Lead or participate in root cause analyses and safety reviews, and follow through on action plans.
Teach and supervise clinic learners, including medical students, as needed.
Communicate organizational decisions and priorities to site staff and convey staff concerns and ideas to senior leadership.
Advocate for staff and patients, provide honest feedback, and close the loop with staff on outcomes.
Partner with substance use disorder and integrated behavioral health teams to coordinate care for shared patients.
Advocate for South End providers, staff, and patients within NeighborHealth and help ensure both sites have the resources and services needed for high-quality care.
Partner with operations leaders to align clinical and operational goals and explain the context behind decisions.
Engage providers and staff in identifying challenges and shaping solutions.
Support provider well-being, professional satisfaction, and a sustainable workload.
Bring forward ideas and programs that improve services and care for South End patients.
Perform panel and access maintenance for the department.