Medical Director, Primary Care SE

East Boston Neighborhood Health Center Corporation • Boston, WA

5d • Onsite

About The Position

The Medical Director for South End Primary Care provides clinical and administrative leadership for primary care at the Washington Street and Hass Center sites. The role oversees adult, family, and pediatric care and integrated specialty services, and partners with substance use disorder and integrated behavioral health teams. The Medical Director supports and develops providers, advances quality and patient safety, and works with operations leaders to keep care consistent and accessible. The role reports to the Vice President and Associate Chief Medical Officer and includes a clinical practice.

Requirements

• MD or DO.
• Board certification in Family Medicine or Internal Medicine; Family Medicine is strongly preferred.
• Current license to practice medicine in the Commonwealth of Massachusetts.
• Leadership experience, formal or informal, such as leading a committee, quality improvement project, or clinical team; teaching or supervising learners; or serving as a clinical champion.
• Broad primary care clinical skills.
• Comfort using data to understand and improve patient care.
• Working knowledge of an electronic health record; Epic is preferred.
• Strong interpersonal, communication, and teaching skills.
• Ability to raise concerns constructively and compromise when needed.
• Ability to remain calm and steady under stress and support others in difficult moments.
• Comfort with being assertive and working across departments to get things done for the clinic.

Nice To Haves

• Experience leading change or process improvement work.
• Experience with performance dashboards and data analysis tools.
• Experience in a community health center or with underserved communities.
• Experience in an integrated, team-based clinic, including behavioral health and case management.
• Experience starting new programs or bringing new ideas to life; grant-writing experience is a plus.

Responsibilities

• Collaborate closely with the South End Primary Care leadership team and ensure timely, ongoing communication among leadership and departmental staff.
• Lead the administrative and clinical development of South End Primary Care medical staff.
• Oversee and optimize patient safety and patient experience.
• Recruit and orient new physicians and advanced practice providers.
• Develop departmental continuing education presentations.
• Support, mentor, and oversee primary care clinicians across adult medicine, family medicine, pediatrics, and women’s health.
• Oversee and partner with integrated specialty services at South End Primary Care, currently hepatology and nephrology; services may change over time.
• Develop and update departmental clinical policies and procedures.
• Oversee clinical quality management for the department.
• Assist the department with annual performance improvement projects.
• Collaborate with IT on data reporting and validate IT reports.
• Work with coding and billing departments to ensure accurate coding.
• Provide real-time clinical consultation for colleagues and support and problem-solve acute patient situations.
• Manage complex and sensitive situations involving patients, families, and staff, including complaints, difficult clinical cases, family concerns, and staff conflicts.
• Lead or participate in root cause analyses and safety reviews, and follow through on action plans.
• Teach and supervise learners in clinic, including medical students, as needed.
• Serve as a two-way link between site staff and senior leadership by explaining organizational decisions and priorities to staff and communicating staff concerns and ideas to leadership.
• Advocate for staff and patients, provide honest feedback, and close the loop with staff on outcomes.
• Partner with substance use disorder services and integrated behavioral health teams to coordinate care for shared patients.
• Advocate within NeighborHealth for South End providers, staff, and patients, and help ensure both sites have the resources and services needed to deliver high-quality care.
• Partner with operations leaders to align clinical and operational goals and help the team understand the broader context behind decisions.
• Lead collaboratively by engaging providers and staff in identifying challenges and shaping solutions.
• Support provider well-being, professional satisfaction, and a sustainable workload.
• Bring forward ideas and programs that improve services and care for South End patients.
• Perform panel and access maintenance for the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Ph.D. or professional degree