Medical Director

American Red Cross•Madison, MN

4d•Remote

About The Position

The Medical Director provides consultation, education, and oversight in transfusion medicine to support the safe execution of American Red Cross programs and build knowledge within and outside the organization. The role promotes and provides patient services, coordinates medical communications, and develops and implements medical policies and procedures. It also involves researching emerging topics, developing solutions, and providing support, development, and leadership guidance to volunteers. The Medical Director advises hospital customers on transfusion medicine, blood banking, and patient services, and maintains strong customer relationships. The position directs patient service programs and medical aspects of regulated blood center operations, participates in developing medical procedures and policies, and may serve as a CLIA Laboratory Director for specified regulated activities and laboratories. The role is designed as remote, with regular onsite work and periodic travel to support an assigned region. The selected candidate is expected to work onsite 8–10 hours per week and travel as needed. Relocation assistance is not available.

Requirements

M.D. or D.O. degree with postgraduate training or specialization in blood banking/transfusion medicine.
Currently board certified or board eligible in internal medicine, pediatrics, or clinical pathology.
Current state licenses, certifications, and specialty boards may be required.
At least 10 years of related experience, or an equivalent combination of education and related experience.
Demonstrated knowledge and experience in immunohematology, including red cell serology, antibody identification, and compatibility testing.
Customer focus, teamwork, and collaboration skills to support customer satisfaction and internal and external relationships.
Effective presentation skills with varied internal and external audiences.
Active, attentive listening and consideration of others’ opinions.
Ability to set priorities and use sound judgment to remove obstacles and accomplish goals.
Working knowledge of immunohematology principles and laboratory practices, including the ability to provide expert clinical consultation on complex immunohematologic cases.
Ability to work on a team.
Willingness to reside in or near Minnesota, Ohio, Wisconsin, or Georgia; strong candidates in other nearby markets may be considered if they can support the assigned territory.
Ability to meet the role’s onsite and travel needs, including 8–10 hours of onsite work per week and periodic travel within the designated region.

Nice To Haves

Board certified or board eligible in blood banking/transfusion medicine or equivalent.
Experience in blood banking/transfusion medicine, blood center operations, or medical/scientific research.
Fellowship training or significant experience in stem cell and cellular therapy, hematopoietic stem cell transplantation, and/or regenerative medicine.
Proven leadership in expanding clinical programs and driving innovation.
Experience developing and implementing advanced medical practices in transfusion and cellular therapies.
Exceptional verbal and written communication skills for engaging hospital leadership, donors, and external partners.
Strong customer-facing communication skills and the ability to build credibility with physicians and healthcare executives.
Excellent clinical judgment in complex transfusion medicine situations.
Commitment to collaboration and service, and ability to handle challenging clinical and operational issues professionally and in partnership with others.

Responsibilities

Provide medical consultation in transfusion medicine, blood banking, and patient services to hospital customers, while maintaining supportive customer relationships.
Provide continuing medical education on the safe and effective use of blood components to external customers and internal audiences, including through participation on relevant committees.
Direct patient service programs, including therapeutic apheresis, stem cell collection and processing, perioperative autologous cell salvage, and patient blood management.
Direct medical aspects of regulated blood center operations, including collections, donor management, recipient adverse reactions, suspect product investigations, and related operational systems.
Participate in developing procedures, policies, and position statements concerning donor eligibility and safety, component quality, and transfusion practice.
Serve as CLIA Laboratory Director for regulated collection activities, immunohematology laboratories, HLA laboratories, stem cell collection and processing, and/or national testing laboratories.
Investigate concerns and complaints involving donor complications, recipient transfusions, customer service, or hospital relationships; coordinate with the Donor and Client Support Center to ensure timely completion, documentation, reporting, and necessary leadership notification.
Develop new theories and solutions, research emerging topics, and provide support, development, and/or leadership guidance to volunteers.