Medical Director, Care Delivery

9amHealth

20h•Remote

About The Position

9amHealth is redefining cardiometabolic care with a first of its kind, whole body approach to preventing and treating diabetes, obesity, high blood pressure, and hypertension. Founded in 2021 and backed by top tier investors including 7Wire Ventures, Human Capital, Founders Fund, and Define Ventures, we deliver custom care plans, fast medication delivery, and expert guidance that empower patients to live healthier lives. We believe AI enabled health services will be among the biggest winners of this technology shift, and we’re building accordingly. We already use AI across the product: member facing agents, clinical copilots, automated triage, intelligent care workflows. Our goal is to bring the cost of healthcare down dramatically while providing an incredible experience for both our members and clinicians. AI isn’t a feature on our roadmap, it’s how we think about every feature on our roadmap. We’re a Series B company with over 200 people, growing fast. Our product and engineering team is distributed across the US and Austria, and we’re scaling it significantly. We are seeking a Provider to serve as the clinical leader and direct supervisor of our provider network, including NPs, W2 MDs, and 1099 physicians. This role is responsible for clinical quality, provider performance, and day-to-day provider oversight. You will ensure providers are delivering safe, effective, and evidence-based care, while also coaching and developing clinicians to perform at a high level in a virtual care environment. Working closely with the Director of Provider Operations, you will translate business and operational goals into clinical execution—ensuring that our provider network is not only efficient, but delivering best-in-class care.

Requirements

MD, DO, or NP with active, unrestricted license
7+ years of clinical experience, including telehealth or virtual care
3+ years of leadership experience managing or supervising providers
Strong track record of driving clinical quality and provider performance
Experience working in cross-functional environments with operations and product teams

Nice To Haves

Experience in telehealth, digital health, or value-based care models
Experience managing both W2 and 1099 provider populations
Background in developing clinical protocols or care models
Multi-state licensure

Responsibilities

Own clinical quality across the provider network, ensuring adherence to evidence-based guidelines and company care models
Partner with Clinical Leadership and Quality teams to define, monitor, and improve clinical outcomes
Conduct chart reviews, audits, and quality assurance processes to maintain high standards of care
Lead clinical performance improvement initiatives and ensure consistent care delivery across providers
Directly manage and supervise providers (NPs, W2 MDs, and 1099 MDs) - including 1:1s, performance management, team meetings and support
Establish clear expectations for clinical quality, documentation, patient experience, and productivity
Provide ongoing feedback, coaching, and performance management to providers
Partner with Provider Operations to address performance issues, escalations, and remediation plans
Lead clinical onboarding and training for new providers, ensuring readiness for independent practice
Develop and maintain clinical training materials, protocols, and playbooks
Ensure providers are fully trained on care models, workflows, and technology platforms
Support ongoing education and upskilling aligned with evolving clinical guidelines and company offerings
Build a strong clinical culture centered on quality, accountability, and continuous improvement
Serve as the primary clinical point of contact and leader for providers
Create forums for provider feedback, collaboration, and knowledge sharing
Partner with Provider Operations on engagement and retention strategies
Provide clinical input into product development, protocols, and care pathways
Collaborate with Operations on scaling care delivery while maintaining clinical integrity
Support regulatory and compliance initiatives related to clinical practice