Vice President, Executive Medical Director-Health Care Delivery

CVS Health•Ash Fork, AZ

1d•Hybrid

About The Position

Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities, operating on a value-based care model focused on patient health outcomes. The Executive Medical Director will join Oak Street Health at a critical time, leading provider teams in one division comprising several regional markets. This role is responsible for managing and collaborating with local providers and medical directors, ensuring operational and clinical excellence, and achieving world-class performance metrics in hospital admissions, quality/outcome metrics, patient satisfaction, clinician satisfaction, and medical cost. The Executive Medical Director will ideally practice primary care in clinics one day per week to remain close to patients and will be a key thought partner in providing feedback on the clinical model. The role requires close partnership and collaboration with the Division President to achieve organizational outcomes at the division level and may involve interstate travel.

Requirements

Passionate about their work, foster a collaborative environment with our team, motivated to be a part of a fast growing organization.
Self aware and confident in their leadership skills and eager to share those with a fast growing team on the leading edge of healthcare innovation.
M.D. or D.O. graduates.
Board certified in Internal Medicine or Family Medicine.
Minimum of 5 years of experience in outpatient practice.
Minimum of 5 years of experience in a physician management role or role as medical director, managing a medical group of 20 or more providers.
Extensive experience in clinical leadership roles, leading and coaching physicians to be the best they can be for their patients and their colleagues.
Experience with managed care and/or value-based practice and familiarity with payer-provider collaboration.
Experience using a metrics-driven approach to analyze cost, quality, and satisfaction data to drive clinical strategy and program redesign.
Excited by the process of developing and implementing new processes.
Must be willing to be hands-on in executing the Oak Street vision.
Understand the basics of managed care and recognize that population health and a focus on smart allocation of scarce resources can lead to high value care (better care, lower cost).
Ability to calibrate emotions in stressful situations.
Commitment to our patient population.
Comfort with ambiguity and a love for problem solving.
US work authorization.
Someone who embodies being “Oaky” (Radiating positive energy, Assuming good intentions, Creating an unmatched patient experience, Driving clinical excellence, Taking ownership and delivering results).

Nice To Haves

Fellowship training in Geriatrics
Other professional degrees (e.g., M.B.A., J.D., M.P.H.)

Responsibilities

Lead interdisciplinary complex care team focused on our highest need patients.
Partner with population health and quality teams to advance our care model.
Drive results, specifically those related to medical cost management and appropriate reimbursement.
Ensure full execution of all aspects of the care model.
Lead medical directors and ensuring their priorities are in line with those of the organization.
Support medical directors as they manage their teams, being the “go-to” for all questions, and actively communicating updates and business priorities.
Support medical directors to ensure their clinics are appropriately staffed to meet organizational needs, including support interviewing, hiring, and retaining providers.
Coach and provide content/thought leadership on topics including providing timely and constructive feedback to providers.
Help medical directors master the data-driven tools and practices required to keep patients well and out of the hospital.
Review regular quality dashboards with medical directors, coaching on tools to improve quality outcomes.
Provide managed care experience/teaching to medical directors as they counsel their teams of providers.
Understand and communicate provider performance/compensation plans and be able to answer questions and deliver results to medical directors who do the same for their reports.
Serve as formal manager for medical directors in doing regular performance reviews and check-ins, approving paid-time-off requests, and managing miscellaneous human resources topics for medical directors in the market.
Develop physician leadership skills in providers throughout the market, growing a pipeline of internal clinical leaders skilled in problem solving, communication, conflict resolution, value-based care delivery, and teaming with clinicians and executives.
Provide strategic input into a variety of organizational-wide projects.
Join committees for clinical programs.
Support other initiatives to support the enhancement of the care model, including Medical Management, Care Management, Quality Improvement, Utilization Management, Network Management, Health Plan Management, Documentation/Risk Adjustment, Clinical Compliance & Policy Development.
Represent Oak Street to external partners (e.g., payers, providers) and create relationships and partnerships that support our mission and our economics.
Support the culture of innovation and open dialogue, active listening, and commitment to regular change, setting an example for others.
Practice primary care in our clinics 1 day per week alongside provider colleagues (limited clinical duties).