Medical Device Installer/Technician

MedScope Installation • Utica, NY

12d • Onsite

About The Position

MedScope is seeking independent contractors to deliver, install, set up, and test Personal Emergency Response System (PERS) equipment in members’ homes. Installers set their availability and capacity in advance, receive assigned jobs, coordinate appointments directly with members or caregivers, and complete work within required service-level timeframes. The role is intended as supplemental, low-complexity work. Most installations take 15–20 minutes, and contractors are paid per trip based on one-way mileage, including when an installation cannot be completed.

Contractors educate members and caregivers about equipment use, features, and maintenance; troubleshoot technical issues; document installations and interactions in company software; obtain required signatures through DocuSign; and follow applicable safety protocols, regulatory requirements, and company policies. The work involves regular travel to member homes and may require bending, kneeling, reaching, climbing stairs, and handling lightweight equipment, typically under 10–15 pounds.

Compensation is paid per trip, with no hourly pay: $32 for 0–25 miles, $48.50 for 25.1–40 miles, $72 for 40.1–75 miles, and $90 for 75.1 miles or more.

Requirements

• Must have a vehicle and provide valid driver’s license, vehicle registration, and auto insurance documentation.
• Willingness to complete background checks and training.
• Excellent verbal and written communication skills.
• Working email address, smartphone with voicemail, and basic computer skills.
• High school diploma or equivalent.
• Ability to work independently.
• Commitment to meeting or exceeding service-level requirements.
• Regular travel to member homes.
• Ability to bend, kneel, reach, climb stairs, and handle lightweight equipment, typically under 10–15 pounds.

Nice To Haves

• Field technician, cable installation, or alarm installation experience.

Responsibilities

• Coordinate appointment scheduling directly with clients, members, or caregivers.
• Deliver, initially set up, and test personal emergency response equipment in clients’ homes.
• Educate clients and caregivers on device usage, features, and maintenance.
• Troubleshoot and resolve technical issues during installation.
• Maintain accurate records of installations, service calls, and client interactions using company software.
• Collaborate with member support and installer coordinators to provide support to members.
• Obtain appropriate signatures through DocuSign on required paperwork during installation appointments.
• Follow safety protocols, regulatory requirements, and company policies during installations.
• Complete assigned work within required service-level timeframes.

Benefits

• Paid for every trip, including when installations cannot be completed.
• Most jobs take 15–20 minutes.
• Installers set their availability and capacity, and work is assigned accordingly.
• Opportunity to contribute to the safety and wellbeing of members in the community.

What This Job Offers

• Education Level: High school or GED