Medical Customer Service Representative (Onsite) - Moline, IL
Med A/Rx•Moline, IL
•$17 - $19•Onsite
About The Position
As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care. This is an onsite position located at 5320 22nd Avenue, Moline, IL 61265. The schedule is 7am - 5pm Central Time Zone, Monday – Friday. Interviews are being conducted now through 9/18/2026 for a 9/28/2026 start date. The role includes 3 weeks of paid training. Compensation is $17 - $19 per hour base plus performance incentives.
Requirements
- 1 year of previous call center experience (In-office or Remote)
- High School Diploma/GED
- Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)
Nice To Haves
- Experience in a fast-paced environment
- Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA
- Experience with medical billing/claims processing
- Time management and sound decision-making skills
- Experience providing excellent customer service in a variety of situations, including those that escalate
Responsibilities
- Helping patients understand financial responsibility in a helpful and non-threatening manner
- Taking inbound and making outbound calls to patients regarding outstanding balances
- Meeting or exceeding established metric goals
- Following established procedures to resolve patient account balances
- Identifying consumer payment plans
- Utilizing call scripts provided
- Setting up consumer payments over the phone
- Documenting all conversations electronically on company and/or client systems
- Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
- Providing information to Client Services as needed
- Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Benefits
- Comprehensive paid training
- Medical, dental, and vision insurance
- HSA and FSA available
- 401(k) with company match
- Paid Wellness Time and Holidays
- Employer paid life insurance and long-term disability
- Internal growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
